Director of Beverage
Overview: The Director of Beverage provides overall leadership for the Live! Dining and Entertainment beverage experience. Through building and implementing an inspired, industry leading beverage program, the Director of Beverage ensures the highest level of guest satisfaction while fostering employee engagement and achieving company financial objectives. The Director of Beverage is accountable for the overall quality and consistency of the Live! Dining and Entertainment beverage program and achieving company beverage, labor, and operating cost objectives. This role reports directly into the Chief Operating Officer and requires up to 40% business travel.
Core Responsibilities & Initiatives
- Provides overall beverage program leadership, including menu planning and execution, for all Live! locations, including districts, casinos, nightlife, and restaurants. Facilitates a culture of commitment to the vision of being the nations’ favorite hospitality company, delivering one Live! experience at a time.
- Develops industry leading menus, recipes, training systems and standards for the Live! beverage program with a goal of maximizing revenue and achieving profitability objectives. Ensures program specifications are always followed.
- Ensures a superior hospitality and beverage experience for all guests. Consistently identifies, implements, and enforces operational standards, procedures, and systems to ensure overall guest satisfaction.
- Maintains a superior understanding of beverage standards and trends; guides and protects the beverage and service experience, constantly exploring the latest trends and opportunities for program growth and evolution.
- Assists with new concept development and new unit openings.
- Partners with operational leaders in building high performing beverage teams. Assists in recruiting and training team members to ensure the highest level of individual and team performance.
- Audits and manages consistency of the programs throughout all locations – ensures recipes are being followed properly and consistently.
- Partners with operational leaders in always ensuring the responsible service of alcoholic beverages. Assists in training and implementing responsible alcohol service procedures.
- Ensures the alignment of the beverage program with sponsorship commitments.
- Ensures the effective design of bars and beverage related facilities. Monitors and assists in ensuring that beverage preparation areas and employees maintain the highest standards of public health, sanitation, and safety. Ensures proper handling and safety procedures are always in effect.
- Supports and monitors financial reporting and budgeting process, including consistently monitoring and controlling company assets. Establishes beverage cost management controls to minimize waste.
- Builds and sustains positive relationship with team members, guests, partners, vendors, and communities in which we operate. Communicates consistently, candidly, and effectively.
- Ensures that quality, hospitality, and service are of top priority; constantly explores and implements ways to enhance guest and team member satisfaction.
- Prioritizes and reinforces teamwork, cooperation, and respect as hallmarks of business performance. Manages emotion, preserves equity and cooperation, and resolves conflict as needed.
- Commits to ongoing professional development and involvement in beverage trade organizations.
- Performs all related duties as required.
Qualifications and Experience Preferred
- Minimum 8+ years beverage program development and operations experience, preferably in a high volume, high quality, diverse hospitality environment.
- 3+ years’ multi-unit experience successfully managing multiple high-volume beverage operations
- Bachelor’s degree in hospitality management, Business and/or related field Highly Preferred.
- Proven ability to work collaboratively with senior leadership, operations, purchasing, human resources, marketing, and finance teams to foster support and to ensure that initiatives are deliverable and support the broader business strategies.
Live! Hospitality and Entertainment is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Live! Hospitality & Entertainment
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