Coordinator, Property & Client Services – Westfield Old Orchard
We are currently looking for our:
Coordinator, Property & Client Services
What we offer
Reporting to the General Manager and supporting the Center Management Team, this is a full‐time role responsible for all center‐level administration, including but not limited to service contract and vendor administration, finance administration, and tenant administration and coordination. Coordination and execution of the on‐site Specialty Leasing and Brand Ventures program, and providing all customers including guests, retail partners, contractors, and internal cross‐functional teams with an exceptional service experience, while always maintaining compliance with company policies and procedures.
Scope
Contracts Administration (Service Contracts, Work Orders & General Expenditure)
- Maintains the Center Contract Log: logs new contracts, amendments and follows up with Facility Operations on expirations that require a new contract or renewal.
- Works in partnership with Facility Operations, drafts work orders and service contracts, checks and updates forecast expenditure balance.
- Monitors and manages compliance of center teams with the Contract Policy and Finance Authorization Matrix.
- Through Procore, supports the bidding process:
- Performs Know Your Partner/GAN Compliance checks.
- Notifies vendors of recommendations.
- Collects vendors’ Certificates of Insurance.
- Drafts contracts and issues to vendors for execution.
- Uploads vendor executed contracts and follows through internal approvals.
- Reconciles costs to process vendor payment.
- Creates and processes Change Orders.
- Attends weekly progress meetings with Facility Operations and follows through assigned actions.
- Supports Facility Operations in the preparation of work permits for center contract works (e.g. sprinkler drain‐ down) and furnishes contractors with relevant permits (through the Sine visitor management system for Flagships and manually for Regionals)
Finance Administration (Accounts Payable, Accounts Receivable and Other Finance Processes)
- Accounts Payable (CAM/center‐specific and CAPEX):
- Processes payables (PO/PA‐Invoices)
- Matches invoices to purchase orders/projects.
- Obtains necessary back‐up documentation.
- Routes invoices and follows up payments with corporate Accounts Payable and Fixed Assets.
- Monitors payable system for invoices on hold, coding errors etc. and troubleshoots with Facilities Director/General Manager.
- Accounts Receivable:
- Supports the General Manager, Operating Manager and AR Manager, as instructed.
- Responsible for uploading request and back‐up documentation into the Box file for the Portfolio Associate to action.
- Violations (OTH)
- Construction (CCH) Manual Billing
- Services Sold (SVS)
- Legal Manual Billing
- Receives manual checks and maintains the Check Log for recording and auditing receipt of manual checks. Arranges FedEx delivery of manual checks to the centralized lockbox.
- Specialty Leasing Percent Rent Billing:
- Obtains sales from Tenants in accordance with lease terms, follows‐up on any outstanding data to full completion and uploads data into Salesforce.
- Verifies Tenant billing on the monthly Rent Roll and issues to the General Manager for approval.
- Calculates percentage rent billing from sales data and creates/processes/sends manual bill.
- Month End/Quarter‐End/Year‐End Processes:
- Prepares a list of accruals and collates back‐up documentation. Verifies accruals in system and assists the General Manager with the forecast.
- Reconciles P‐card expenses, uploads receipts, and verifies payment.
- Centers with central Plant – prepares Central Plant Union (Engineers) payments:
- Calculates Union Dues/Annuity/Pension, creates invoice for overtime and bill‐back.
- Creates a check request for Dues/Annuity/Pension and submits into Nexus, routes to Accounts Payable.
Specialty Leasing & Brand Ventures Coordination of Center‐level Program
- Supports Specialty Leasing and Brand Ventures operations. Responsible for center‐level coordination and management of ALL temporary in‐line and common area mall activations, including Retail Merchandizing Units (RMUs), pop‐up in‐line stores, and kiosks.
- Performs center walks/inspections, ensures Tenant activation complies with visual merchandising Design Guidelines.
- Monitors pipeline activity, distributing reports to center team, and plans the activation schedule.
- Arranges regular communications with center teams to align on activity (General Manager/Asst. General Manager/ Facility Operations.
- Arranges regular communications with the Specialty Leasing team to plan the schedule, align on Tenant requirements and troubleshoot issues.
- With support from Marketing, liaises with Tenants on retail and center operations, sales, and customer service, optimizing performance and income.
- Obtains permits from the local authority, where required, and supports Tenants with the same.
- Obtains Tenant Certificates of Insurance and uploads to Salesforce.
- Obtains Tenant signage proposals and internal approval from Retail Design Management, ensures the Tenant implements according to the approved specification.
- Coordinates the roll‐on roll‐off of units, issues instructions to Facility Operations and follows through to completion.
- Issues meter readings and utilities supplier information to Tenants (in‐line stores and kiosks only).
- Inventory management in partnership with Facility Operations:
- Communicates maintenance and repairs. Creates associated purchase orders/invoices and forecasts for expenditures.
- Checks Exiting Condition Reports are completed for all vacant, outgoing in‐line units and kiosks.
- Maintains an equipment and asset inventory schedule.
- Takes photos of activations, media, and space opportunities and uploads them to Salesforce as required.
General Coordination & Duties
- Sales Collection:
- Obtains sales from ALL permanent and temporary retailers in accordance with lease terms and uploads data into sales tracking system.
- Completes Sales Report sign‐off and issues to the General Manager for approval.
- Processes Open/Closed/What’s Happening Notices in accordance to policy.
- Uploads executed storage leases in the system.
- Processes mail – receives, opens, scans and mails: Certificates of Insurance, manual checks (mails to the lockbox), invoices, other general information.
- Prepares Tenant Operational Defaults for breach of lease covenants, issues to the General Manager for signature and distributes to the Tenant.
- Coordinates URW Connect:
- Uploads URW communications from Management Team to Tenants.
- Responds to Tenant requests and communicates these to relevant team members for follow‐up.
- Processes Tenant requests for works and approves after hours work permits (checks insurance, reviews work in conjunction with Facility Operations).
- Attends weekly staff meeting and customer service (“Style” program) sessions.
- Attends required training classes and programs.
- Other duties, as assigned.
What we are looking for
- BA or BS degree or equivalent experience required.
- 2‐3 years’ prior experience in an administration role, working with cross‐functional teams.
- Experience of basic finance administration: processing purchase orders/invoices, assisting with accruals and budget forecasting.
- Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint. Working knowledge of enterprise management systems (Salesforce) and project management software (Procore) is advantageous.
- Ability to understand and interpret legal agreements.
- Ability to conform to policies and procedures and familiarity of working within a compliance framework.
- Ability to respect confidentiality and sensitivity of information.
- Exceptional process management skills: can organize and prioritize an efficient workflow, simplify complex processes, anticipate, and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
- Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
- Ability to maintain composure in all scenarios.
Annual Salary Range
$50,000 – $65,000
What is important to us
Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Join us to Reinvent Being Together.
Unibail-Rodamco-Westfield
Related jobs:
Film Crew Positions for Los Angeles Production
Job Description
A Los Angeles-based production is hiring multiple crew members for an upcoming shoot. This is a great opportunity for experienced and aspiring film professionals to join a collaborative team and contribute to a high-quality project across various departments.
Job Responsibilities
- Perform duties specific to your crew role (hair, wardrobe, lighting, props, production support, etc.)
- Collaborate with the production team to ensure smooth operations on set
- Follow direction from department heads and production leads
- Maintain professionalism and efficiency during filming
Requirements
- Open to non-union crew members
- Experience in your respective department preferred
- Strong work ethic and ability to work in a fast-paced environment
- Available for scheduled shoot dates
- Able to collaborate effectively with a team
Compensation
- MU&H Artist: $600–$1,200/day
- Assistant Wardrobe Stylist / Props: $300/day (3 hours)
- Gaffer (with grip truck): $1,500–$2,500/day
- Gaffer: $500–$1,000/day
- Set Designer: $500–$1,500/day
- Props: $500–$800/day
- Casting Wrangler: $200–$300/day (4 hours)
- Production Assistant: $100–$200/day (3 hours)
- Runner: $100–$200/day (3 hours)
Job Description
A vertical production filming in Georgia is seeking experienced and reliable crew members to join an upcoming project. This is a great opportunity for skilled professionals to collaborate on a fast-paced production and contribute to a dynamic creative team. The production is looking to fill multiple key crew positions.
Job Responsibilities
1st Assistant Director (1st AD):
- Oversee daily production schedules and ensure timely execution
- Coordinate between departments to maintain workflow efficiency
- Assist the director in managing set operations
Costume/Wardrobe Key:
- Manage wardrobe continuity and organization
- Prepare and maintain costumes for cast members
- Collaborate with production to ensure wardrobe aligns with creative direction
Prop Master:
- Source, organize, and maintain all props used during production
- Ensure props are available and properly placed for each scene
- Work closely with the director and production team for accuracy and continuity
Requirements
- Prior experience in the respective crew role
- Strong organizational and communication skills
- Ability to work efficiently in a fast-paced production environment
- Team-oriented mindset with a professional attitude
- Must be reliable and punctual
Compensation
- $400 per day
Job Description:
A production company is seeking experienced local crew members for an upcoming commercial photoshoot for a major brand. This project will take place in the greater New Orleans area and is looking for skilled professionals across multiple departments to support a high-quality commercial production.
Job Responsibilities:
- Assist in the execution of a commercial photoshoot production
- Perform duties specific to your role (production, lighting, sound, wardrobe, or makeup)
- Collaborate with the production team to ensure a smooth and efficient shoot
- Maintain professionalism and adhere to production schedules
- Provide personal equipment if required (for applicable roles such as Sound Mixer)
Requirements:
- Must be local to New Orleans, Louisiana
- Prior experience in your respective crew role
- Strong teamwork and communication skills
- Availability for the scheduled shoot
- Sound Mixers must provide their own gear and equipment list
Roles Available:
- Production Assistant (PA)
- Make-Up Artist
- Wardrobe Assistant
- Gaffer
- Key Grip
- Sound Mixer
Compensation:
- Production Assistant (PA): $300/day
- Make-Up Artist: $500/day
- Wardrobe Assistant: $400/day
- Gaffer: $500/day
- Key Grip: $500/day
- Sound Mixer: $750/day
Job Description
Jack Outside The Box Co. is seeking crew members for an upcoming production in Running Springs, California. This is a crew call for multiple on-set roles across production, camera, sound, and styling departments.
Job Responsibilities
- Collaborate with the production team on set
- Perform duties specific to assigned role
- Assist in maintaining smooth production workflow
- Support creative and technical execution of the project
Available Positions
- Hair & Makeup Artist
- Costume Designer
- Wardrobe / HMU Production Assistant
- Camera PA(s) / Gaffers (2 positions)
- Sound PA
- Additional Production Assistants (2 positions)
- Script Supervisor
- BTS Photographer
- BTS Videographer
Requirements
- Relevant experience for the role you are applying for
- Ability to work on set in a collaborative environment
- Resume, reel, or portfolio preferred
Compensation
- Not specified
Film Crew Members for Short Film Production
Job Description
An upcoming short film is now hiring crew members for a compelling narrative project centered on family, identity, and emotional discovery. This is a great opportunity for passionate creatives to collaborate on an intimate, story-driven film. The production is seeking dedicated crew professionals across multiple departments to help bring this vision to life on set.
Job Responsibilities
-
Support various departments including camera, lighting, and production
-
Collaborate closely with the director and production team
-
Execute assigned tasks efficiently during pre-production and filming
-
Maintain professionalism and teamwork on set
-
Assist in creating a smooth and organized production environment
Requirements
-
Open to individuals with experience or strong interest in film production
-
Available for scheduled shoot dates
-
Strong teamwork and communication skills
-
Ability to work in a fast-paced, creative environment
-
Passion for storytelling and independent film
Compensation
-
Opportunity to gain hands-on experience in a short film production
-
Build professional credits and expand your portfolio
-
Collaborate with a creative film team
Job Description
An upcoming feature film is assembling a production crew for the The Back Nine, a character-driven golf comedy set within the competitive world of amateur tournament play. The story explores the high-pressure environment of amateur golf, where egos are big, patience runs thin, and one bad swing can change everything.
Writer and director Rob Mabry, known for The Legend of El Chupacabra, is building a passionate Texas-based production team for a summer shoot. The production is seeking both experienced and emerging crew members who are interested in collaborating on a fast-paced, well-organized independent film project.
Job Responsibilities
Crew members will contribute to various aspects of production depending on the department selected. Responsibilities may include:
-
Assisting with daily film production tasks within the assigned department.
-
Collaborating with the director, producers, and department leads.
-
Supporting production logistics and maintaining an efficient workflow on set.
-
Helping maintain professional production standards during filming.
-
Assisting with creative and technical elements required for a feature film shoot.
Requirements
The production is seeking crew members for the following departments:
-
Assistant Directors
-
Camera Department (ACs, Camera Operators, DIT)
-
Grip & Electric
-
Production Sound
-
Art Department / Set Dressing
-
Hair & Makeup
-
Wardrobe
-
Script Supervisor
-
Production Assistants
-
Behind-the-Scenes Photo/Video
-
Social Media Manager
Additional qualifications include:
-
Ability to work collaboratively on an independent film production.
-
Comfortable working in a fast-paced and creative environment.
-
Ability to work on location at a physically demanding setting such as a golf course.
-
Film set experience is a plus, but passionate individuals willing to learn are encouraged to apply.
-
Must be able to work locally in San Antonio, Texas.
Compensation
This is an independent production. Final compensation will depend on crowdfunding and sponsorship funding currently underway.
Film Production Crew Members
Job Description
A feature film production is seeking skilled crew members to join an upcoming project filming in San Diego. This opportunity is ideal for experienced film professionals looking to collaborate on a feature-length production. The project is currently building its core crew across several departments, offering a chance to contribute to the filmmaking process from pre-production through principal photography.
Job Responsibilities
-
Assist with daily production tasks within your assigned department
-
Collaborate with the director, producers, and department heads to execute production goals
-
Support on-set operations including equipment setup, wardrobe, makeup, props, and camera preparation
-
Maintain professional communication and workflow with the production team
-
Ensure efficiency and organization during filming and production preparation
Requirements
-
Experience in film production or a specialized crew department
-
Positions available include assistant director roles, camera assistants, makeup, hair, costume design, set decoration, production design, grips, sound crew, prop department, and wardrobe team
-
Ability to work collaboratively in a fast-paced film set environment
-
Strong organizational and communication skills
-
Must be able to work in San Diego
Compensation
-
Opportunity to work on a feature film production
-
Professional networking and film production experience
-
Collaborative experience with an independent film team
Job Description
A production team is seeking men to portray dock workers in an upcoming filmed scene requiring basic stunt performance. This opportunity is open to individuals who have some stunt experience and are comfortable performing physical action sequences on camera.
Selected talent will help bring realism and energy to a dockside scene by performing choreographed movements under the guidance of the stunt coordinator and production team. Performers should be physically capable, attentive to safety instructions, and able to follow direction throughout the filming process.
Job Responsibilities
-
Portray dock workers in an action-based scene
-
Perform basic stunt movements under the supervision of the stunt coordinator
-
Follow choreography and direction from the production team
-
Maintain awareness of safety procedures during stunt sequences
-
Work collaboratively with other cast members and crew on set
Requirements
-
Male talent with some stunt experience
-
Physically capable of performing action or stunt-related movements
-
Comfortable performing on camera in a fast-paced production environment
-
Ability to follow safety instructions and choreography
-
Reliable, professional, and punctual for the production schedule
Compensation
-
$400 for approximately 6 hours of work
-
Opportunity to perform in a professionally produced scene with stunt coordination
-
On-set experience working with a professional film production crew
Job Description
An independent film production is seeking experienced crew members to join the team for an upcoming project. The production explores themes of love, loss, betrayal, and restoration, and aims to bring together a passionate team of creatives dedicated to high-quality storytelling.
The team is currently looking to fill several key crew positions across multiple departments. This is a great opportunity for film professionals who want to collaborate on a meaningful production and contribute their skills to an engaging independent project.
Job Responsibilities
-
Assist in the production of the film in your assigned crew role
-
Collaborate closely with the director, producers, and other crew members
-
Support on-set operations including camera, lighting, production, and continuity
-
Ensure tasks are completed efficiently and professionally during filming
-
Maintain clear communication and teamwork throughout the production
Requirements
-
Prior film or television production experience preferred
-
Ability to work collaboratively in a fast-paced production environment
-
Strong organizational and communication skills
-
Professional attitude and reliability on set
-
Relevant experience depending on the specific crew position
Open Crew Positions
-
Production Assistants (PA)
-
Gaffer
-
Makeup Artist
-
Script Supervisor
-
Director of Photography (DP)
-
Assistant Director (AD)
-
Additional crew roles may also be considered
Compensation
-
Compensation details will be discussed with selected crew members
-
Opportunity to gain experience on an independent film production
-
Networking and collaboration opportunities within the film industry
Job Description
A Los Angeles City College (LACC) student production is seeking volunteer crew members for an upcoming short film project filming in the Los Angeles area. The production is scheduled for a 1–2 day shoot on March 21–22, with locations expected around Los Angeles and Whittier.
The film follows an informant who delivers a final data drop to clear her name, only to realize she has given it to an impostor. Forced to partner with the real agent, she must race to recover the stolen drive before losing her only chance at freedom.
This opportunity is ideal for filmmakers looking to gain on-set experience, collaborate with other creatives, and add a project to their reel. Participants will receive copy, credit, and meals.
Job Responsibilities
-
Assist in production roles depending on assigned crew position
-
Collaborate with the director and production team during filming
-
Support filming logistics and on-set operations
-
Help maintain production continuity and organization
-
Contribute creatively and technically to the project
Open Crew Positions
-
Producer / Assistant Director (AD)
-
Casting Director
-
Cinematographer
-
Script Supervisor
-
Costume Designer
-
Key Grip / Gaffer
-
Boom Operator
-
Additional production or post-production roles may also be considered
Requirements
-
Interest in film production and collaborative projects
-
Ability to work on set during the scheduled shoot dates
-
Relevant experience for the selected role is preferred but not required
-
Resume or portfolio recommended for submission
Compensation
-
Volunteer position
-
Copy, credit, and meals provided
-
Opportunity to gain experience and build a professional portfolio
Job Description
A production team is seeking experienced hair and makeup artists (HMU) and a wardrobe stylist for an upcoming shoot in Miami, Florida. The project requires professionals who can create polished, professional looks suitable for a business corporate setting.
The selected team members will collaborate with the production and talent teams to ensure all on-camera participants are styled appropriately in corporate attire and camera-ready throughout filming.
Job Responsibilities
-
Provide professional hair and makeup services for on-camera talent
-
Style talent with business and corporate wardrobe looks
-
Ensure talent appears polished and camera-ready throughout the shoot
-
Collaborate with the production team and director to match the visual style of the project
-
Perform touch-ups and wardrobe adjustments during filming as needed
-
Maintain organization of styling tools, makeup kits, and wardrobe items
Requirements
-
Experience as a hair and makeup artist or wardrobe stylist for film, television, or commercial shoots
-
Ability to create professional corporate styling looks
-
Strong attention to detail and ability to work efficiently on set
-
Professional attitude and ability to collaborate with production teams
-
Reliable and able to work on location in Miami
Compensation
-
Paid opportunity
-
Non-union project
-
Opportunity to collaborate with a professional production team
Job Description
A production team is seeking a skilled seamstress to assist with wardrobe preparation and garment adjustments for an upcoming fashion-related project in Orlando, Florida. This opportunity is ideal for experienced professionals who are comfortable working in a fast-paced production environment and can deliver high-quality sewing and alterations for wardrobe pieces used during filming or photography.
The selected seamstress will work closely with the styling and wardrobe team to ensure garments fit properly and are production-ready. This is a paid opportunity for individuals with strong technical sewing skills and attention to detail.
Job Responsibilities
-
Perform clothing alterations and garment adjustments as needed for production
-
Assist the wardrobe team with garment preparation and maintenance
-
Ensure costumes and wardrobe pieces are properly fitted and camera-ready
-
Conduct quick repairs or adjustments during production if necessary
-
Maintain organization of wardrobe items and sewing supplies
-
Collaborate with stylists and production staff to meet wardrobe requirements
Requirements
-
Proven experience as a seamstress, tailor, or wardrobe assistant
-
Strong sewing, alteration, and garment repair skills
-
Ability to work efficiently under time constraints
-
Attention to detail and quality craftsmanship
-
Ability to follow wardrobe and styling instructions from the production team
-
Professional attitude and ability to collaborate on set
Compensation
-
Paid opportunity (rate disclosed upon selection)
-
Opportunity to work with a professional fashion or production team
-
Potential for future collaborations on similar projects