Sr. Group Sales Manager

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel Swexan is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s Hôtel Swexan plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young-at-heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Essential Functions:

• Responds to Group Requests for Meeting and Event Space RFPs within the Same Day
• Properly Follow-Up on all Leads and Maximize Revenue Potential
• Ensures Sales and Catering System is Updated with All Leads Logged, Traced and Completed, i.e., status updated to T, D, TD or C
• Is the Point Contact with CVENT, Helms Briscoe and other 3rd Parties; Maintains Offers, Marketing Opportunities, etc.
• Attends Group Related Trade Shows, Sales Calls, and Organizes Sales Trips; Recommends Opportunities to DOSM to Increase Group Profile for Hôtel Swexan
• Works Closely with Leading Hotels of the World Associates; Tracks Group Leads generated by Leading (and other sources)
• Conducts Turnover for All Groups once Definite, turns to Assigned Catering and Conference Service Manager
• Ensure that All Outgoing Correspondence is Accurate, Professional, On-Brand and within Hôtel Swexan Standards
• Maintain a Friendly, Caring and Helpful Attitude with Clients, Internal Team, and Ownership Members
• Participate in Scheduled Meetings as Requested, i.e., Daily Business Review, Sales Meeting, etc.
• Prospect on New Business for Hotel and Generate Revenue from these efforts
• Maintain Business Relationships with Accounts by Proper Management, Client Recognition, Prospecting and Development of Contacts
• Meets/Exceeds Monthly Revenue Goals
• Meets/Exceeds Monthly “soft-need dates” Goals of Prospecting, Site Inspections, Entertainment, etc.
• Completes Weekly and Monthly Reports as Required.
• Adhere to Standard Grooming Policy
• Keep a Positive Attitude During Stressful Situations and on a Day-To-Day Basis
• Assist in Establishing and Completing Assigned Monthly, Quarterly and Yearly Action Plans
• Offer Solutions to Conflicts that Arise with Clients, Hotel Departments and Co-Workers
• Communicate with DOSM on Any Problems or Challenges that are Prevalent, could hinder Meeting Planner Experience or Repeat Opportunity
• Develop Own Style of Organization and Management System to Be Effective
• Have a Thorough Knowledge of Hotel Competitive Set and How to Effectively Sell Against Them. Take Direction from Superior and Like Departmental Heads
• Prepare Correspondences to Customers, Internal Booking Reports and ensure File Maintenance of the Same
• Prepare Information for, Meet With and Entertain Clients as Deemed Appropriate by Potential Business from that Account
• Advance Knowledge of Market Trends, Competitive and Key Customers of the Hotel
• Comply with Attendance Rules and be Available to Work on a Regular Basis
• Preform Any Other Job-Related Duties as Assigned, respecting that Hôtel Swexan is New Build, Non-Branded Hotel Entering the Dallas Market
• Communicate both Verbally and in Writing to Provide Clear Direction to All Departments in the Hotel to Ensure High Quality of Service to Customers
• As needed, Participate in Operations Meeting, Pre-Convention Meetings, Trainings, and other Sales-Related Meetings as Required
• Attend Community Events and Industry Events to Support Hôtel Swexan’s Visibility
• Develop and Conduct Persuasive Verbal Sales Presentations to Prospective Clients

Knowledge, Skills, Abilities:

• Sales and Catering System Software, i.e., Delphi or like
• Hotel PMS, i.e., Opera or the like
• Microsoft office; Word, PowerPoint, Excel
• Able to Work in a Team Environment
• Strong Verbal and Written Communications Skills
• Attention To Detail
• Able to Work in a Fast Paced, Stressful Environment.
• Ability to Understand Rate 360, to make Conclusions/Recommendations for Group Rate and or Resistant
• Ability to Analyze Data and Develop Action Plans
• Ability to Build Data Spreadsheets Regarding Group Business/Trends
• Able to Work Nights, Weekend and Holidays When Business Needs Dictate
• Able to Work in a Fast Paced, Stressful Environment.
• Hotel and Competitive Market Knowledge
• Knowledge of Hotel and Dallas Competitive Market
• Ability to Work Effectively Under Time Constraints and Deadlines

Required Qualifications:

• Two (2-4) years in a Hotel Sales Position Role with Full Service and/or Luxury Brand Hotel
• Experience in Travel Related Company a Plus
• Prefer Experience at a Smaller Size and Quality Hotel
• High School or Equivalent Educated Requited. Bachelor’s Degree Preferred

Hôtel Swexan