Assistant General Manager

Job Description: Assistant General Manager –

Essential Duties & Responsibilities:

The Assistant General Manager will be a true owner of the business, alongside the General Manager. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will assist the General Manager in leading a team of ~35 people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the business and the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product (the games, F&B offering and events business), and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the HQ team. This role is a great stepping stone into a General Manager role in Atlanta or a future Beat The Bomb location as the concept expands across the country.

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, community relations, street team engagement, supporting local PR & advertising efforts
• Support event sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:

1. Bring Positivity
2. Take Responsibility
3. Build the Future
4. Create the Fun

• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal Assistant General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker. We want someone who thinks as if they were an owner.
• F&B Experience – you have led facilities that have a significant food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility, after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff professionally
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operation expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well-thought-out decisions

Qualifications:

• Minimum 5 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Assistant General Managers should be on site)
• Significant knowledge of and relationships in the local market
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with G-Suite products preferred
• Willingness to travel to other locations
• Bachelor’s Degree preferred
• References upon request

What We Offer:

• Competitive salary with quarterly performance bonus
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Competitive paid vacation & sick time
• Medical, dental, and vision insurance

BEAT THE BOMB