Role: Research Manager
Location: New York, U.S
Work Pattern: Hybrid
Reports to: Director, Research & Insights
About Us
We are creators and champions of the best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world.
We’re relentlessly creative and in this new world of content, where the possibilities are endless, we are charting our own course.
We are thriving in 8 markets already around the world and have ambitious plans ahead of us. This is where you come in…. we are on the lookout for talented individuals to join our BritBoxer family and help us to navigate the adventures ahead.
Job Purpose
The Global Research & Insights team is currently seeking a Research & Insights Manager to support BritBox’s North American business as well as having a global remit to help drive its growing international business.
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Reporting into the Research Director in NY, the Research & Insights Manager will help deliver on a roadmap of research projects to develop a deep understanding of our brand and our audiences. The Manager will guide operational and strategic decision-making by putting the consumer at the heart of our business.
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In addition to being the voice of the consumer, the position will be managing, analyzing and synthesizing primary research and syndicated market intelligence into actionable insights about the competitive media and streaming landscape. An insights storyteller, you will have a talent for interpreting data and crafting compelling outputs to drive informed decision making across Marketing, Editorial, Commercial and Strategy. The Manager is also comfortable presenting to and sharing insights with internal stakeholders, including senior level management.
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Skills and Personal Attributes
- Experience managing qualitative and quantitative research projects using a variety of methodologies.
- Experience in survey design, questionnaire writing, discussion guide development, data planning and analysis, producing insights, and final presentation to stakeholders.
- Familiarity with survey tools (e.g., Qualtrics, SurveyMonkey) and data analysis and cross-tabbing tools (e.g., SPSS, Q).
- Proficiency in translating data into actionable insights and a talent for storytelling via reports, summaries, and presentations that clearly communicate analyses, takeaways and trends.
- Strong attention to detail without losing sight of broader objectives.
- Time management across multiple projects and working under deadlines.
- Passion for the media and entertainment industry.
- Proficiency in Excel and PowerPoint.
- Excellent written and verbal communication skills.
- Curious and a critical thinker.
- Able to work autonomously as well as part of a team.
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Qualifications and Experience
- Relevant qualification or equivalent experience in Media, Marketing, or Insights
- Experience in media research & insights at a media owner, agency or market research company – prior work in streaming and/or direct-to-consumer business desirable
- Experience interfacing with and supporting multiple departments, including presenting to senior stakeholders
- International/global research experience is a plus
- Interest in British TV is a plus
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Responsibilities
- Project management from initiation to completion of primary quantitative and qualitative research studies i.e., project setup, fieldwork and analysis, delivering actionable and strategic recommendations.
- Develop methodologies for all primary research, such as editorial studies, segmentations, market sizing and concept testing. This includes sample selection, questionnaire design, discussion guide development, fieldwork planning, data analysis and results presentation.
- Maintain relationships with suppliers and agencies, including agency selection and management, writing briefs and RFPs, adhering to timelines, ensuring delivery of project objectives, and invoicing.
- Timely management of BritBox user surveys in multiple markets, including planning and programming, survey writing, fieldwork, analyzing and trending results, with a final presentation of actionable findings at team meetings.
- Work closely with the Director managing large international studies and strategic projects, such as the global brand tracker to understand BritBox’s brand health and competitive positioning by market.
- Synthesize insights of the competitive landscape and trends utilizing syndicated tools (e.g., MRI Simmons, Ampere, Antenna, etc.) as well as 3rd party behavioral and streaming consumption data to create reports and presentations to influence original content Production and Acquisition, Commercial and Marketing strategies.
- Handle ad hoc data and insights requests from multiple stakeholders across the business.
- Implement and uphold research best practices throughout the business and ensure all elements of primary and syndicated studies follow market research best practices and that deliverables are of high quality and methodologically sound.
- Champion the voice of the consumer with a BritBox perspective in team meetings and any wider communication of insights and presentations across the company.
- Collaborate closely with Data Analytics, Marketing, Editorial and Strategy teams to ensure that business objectives are translated into appropriate research projects resulting in well-rounded compelling insights addressing requirements.
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Salary Range: $80 – 90K base salary.
Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.
This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
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BritBox International
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