Account Director

At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.

We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We are now on the lookout for an Account Director to join our Client Services team here at Armadillo. So, think you can help us?

Account Director Role

The Account Director is responsible for leading the day-to-day relationship with client stakeholders up to senior level, taking responsibility for all projects managed by your team and directly managing larger projects as required. As Account Director, you will direct the delivery of work from the Armadillo team profitably, efficiently and on-budget.

Account Director Responsibilities

• As Account Director, you will own and maintain excellent client-agency relationships with client stakeholders at all levels
• Present major or complex project scope and budget proposals, project and status updates, and creative work to clients – demonstrating effective verbal communication skills whether in person or virtually, securing client’s understanding, buy in and project approval
• Producing written work such as project presentations, proposals, budgeted scopes of work, timing plans, reports and client comms for Senior Manager levels
• At Account Director level, you will be expected to provide expertise, guidance and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables
• Identify opportunities to delivery efficiency for the client, accurately estimating resource requirements within and outside of Armadillo, costing to ensure profitability for Armadillo in line with our business targets
• Monitor, reconcile and manage resource deployment against client projects – directing team resources as required to ensure profitable delivery of projects within budgeted hours, and reporting accurately on project health of all projects to more senior CS team members when required
• Creating and issuing invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process – track and report on client invoicing and provide updates for senior team members as required
• Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential for Armadillo
• Convert business growth opportunities to additional sales by engaging client stakeholders with the rationale for additional projects
• Understanding the client’s strategic goals, and supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
• Prepare complex timing plans to the highest standard
• Write briefs to the highest standard for complex or major projects, whether for creative, analysis or strategy requirements and support more junior team members with producing their briefs
• Lead the task management and resource allocation across all projects for the client – take overall responsibility for coordinating client stakeholder input and Agency team members in all disciplines
• Lead the effective solution of problems, whether related to internal or client stakeholders
• Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub
• As an Account Director, you will support the professional development of SAM, AM, and AE team members, providing effective mentoring and leading the QPR process as a Pro
• Support business development by participating in pitch teams as required
• Support recruitment by participating in interviewing and assessing candidates for junior CS roles
• Support the marketing of Armadillo by providing content and inputs related to client projects that support Armadillo’s proposition to Marketing team members – be an ambassador for Armadillo online, at events and all other opportunities
• Our Account Directors also support the leadership of the cross-functional Hub team, deputising where relevant for the Client Partner to support the maintenance of a high-performing team that embodies Armadillo’s values and is aligned around our goals and the client development strategy

Account Director Requirements

• Experience in an Account Director role is desirable, or minimum 2 years’ experience at SAM level
• Understanding of agency Client Services techniques
• Excellent understanding of CRM principles and data-driven marketing best practices
• Great communicator and great at building relationships with clients as well as colleagues at Armadillo
• Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support
• Well organised and demonstrate thorough attention to detail
• Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), Harvest and Forecast
• Highly motivated to meet deadlines and the highest standards
• Dedication to producing work to be proud of both individually and as a team
• Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements

Armadillo Benefits

• Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
• Catered lunches Tuesday – Thursday at our office & breakfast options
• 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
• Summer and Christmas hours – finish 2.5 hours early one Friday per month in June, July, August and December
• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
• Bupa dental care
• Vitality health insurance
• Lots of social events, including Summer and Christmas parties
• Cycle to work scheme
• Employee Assistance Programme offered by Assured Health
• IPA Membership
• Bristol Creative Industries Membership

Equal opportunities

Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Armadillo