Are you the type of person who just loves making customers happy?
Do you enjoy the role of being the first person that customers will meet?
Do you love making the first impression a memorable one?
If you answered yes to any of these questions, please keep reading!
We are seeking a dynamic individual who is looking to establish a career in customer service and communication.
As a key contributor to the success of our clients, the Client Success Manager will serve a critical role in helping us build and grow an engaged online community and brand, also assisting in developing and executing all day to day operations.
Because you will be in charge of customer service, your primary job is to make our clients happy and as such, we’re looking for someone with the ability to fill what is possibly the most important role in our company.
Key Responsibilities:
- Provide world class customer service experiences to our clients and members
- Assist with event planning and execution
- Manage our CRM (Customer relationship management software)
- Run a busy office and be “Mr or Mrs dependable” for all of the other team members who will come to you for admin / clerical / logistical support
- Manage credit card payments and keep A/R (accounts receivable) down
- Be a first point of call for all of our new customers (online and in-person)
What You Need to be successful:
- Great Telephone Communication Skills– you should very comfortable on the phone and web-call (zoom experience is a MUST) and able to put a new client at ease very quickly
- Great IN PERSON communication skills – you should be very comfortable with clients who visit the office or our events
- Experience in successfully putting on events, meetings or seminars (working with hotels, external vendors, managing ticket sales etc)
- Persistence: Demonstrates tenacity and willingness to go the distance to build strong relationship with new customers and clients
- KPI focused –previous employment and success within a KPI driven company
What we will do for you:
- Give you an opportunity to be most important person in the most important role in a very successful global business
- Provide you with ongoing training and support in the field of customer service
- Give you a license to THRILL (taking ownership of your own department with the freedom to WOW our clients as you see fit)
- Opportunity to travel across the USA… and more!
If you’re interested at this point, let me tell you who we are:
We are a rapidly growing marketing training and full service marketing agency located in Berkeley Heights, New Jersey and San Antonio, Texas.. We work with Fitness Professionals and Gym Owners from all over the world (mainly in the USA) and we help them to grow more successful businesses.
The founder of the company is Vince Gabriele – an Influencer, a 4 x Amazon Best selling Author on the subject of Marketing and Sales, and a former Professional Football Performance Coach who grew his own successful Personal Training and Athlete Performance company from the ground up. He now shares his business skills and knowledge with other Gym Owners worldwide.
We have experienced rapid growth in the past 24 months and in that time have gone from a one person start up – to $2 million plus in annual sales. Our website is located at: www.vincegabriele.com
We are now able to offer you an opportunity to help us to continue the expansion of our training company with a role as head of our customer service team. Your primary role will be developing a strong relationship with our ever expanding client base, providing product and logistical support to our clients as well as assisting in organizing exciting events across the USA.
How to Apply
We are specifically looking for someone who can come in and hit the ground running quickly.
Please apply with your resume and cover letter clearly explaining why you would be perfect for this job.
WOW us!
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Vince Gabriele Media
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POSITION SUMMARY:
The Assistant Videographer/Editor position requires skills in a high-volume production environment specializing in the final storytelling of a project. This position is primarily responsible for assisting in the filming and editing process for company video projects. This position requires a diverse knowledge of industry standard types of cameras and production equipment along with basic Avid editing skills. They will work closely with the Producers, Videographers and Editors on staff to ensure projects are completed on time and with the highest technical and aesthetic standards. They are responsible for maintaining the company’s production assets and working with the department production calendar so that equipment is ready for each project.
ESSENTIAL FUNCTIONS:
- Support production staff with variety of projects using production gear including various models of cameras, lenses, tripods, and other gear related to shooting.
- Work with Production team to build sets for production needs.
- Assist with general duties.
- Maintaining production equipment before and after projects.
- Coordinate the tracking of all production assets.
- Assist with research and ordering of equipment.
- Support with reporting and tracking maintenance and repairs of production equipment.
- Ingest media into company’s archiving system and prepare media for Editors.
- Log footage and edit basic to intermediate level projects.
- Operate additional cameras as needed for production needs including live events.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: Minimum college or trade school experience in production or similar field..
- Experience: Minimum of 2 years of practical field experience working in multiple aspects of film and video production.
- Color grading at intermediate level.
KNOWLEDGE, SKILLS, AND ABILITY:
- Thorough understanding of fishing, hunting, and other outdoor skills as required to best work with production team in outdoor recreation company.
- Strong work ethic. Outgoing personality with ability to interact within group of creative individuals in a dynamic and constantly changing environment. Willingness to react with short notice to changes in daily routine.
- Willing to travel as required – often locations require extensive driving and multiple night stays with early and late hours.
- Strong communication skills – able to understand direction and make themselves understood when communicating objectives for accomplishing story lines or goals of a production.
- Thorough knowledge of Avid non-linear editing systems, specifically the Avid Media Composer or similar.
- Strong working knowledge of various codecs, containers and file types used in today’s media environment.
- Able to work within a team environment including in the field or studio and in the post process, editing and finishing.
- Able to lift and carry heavy equipment in variety of terrain and conditions from very hot to very cold.
- Good driving record, able to secure Missouri Operator’s License Class E.
- Good organizational skills: able to keep multiple projects balanced at any one time
- Strong video resume required. This resume should demonstrate samples from all of the areas mentioned above.
TRAVEL REQUIREMENTS:
- 25-30%
PHYSICAL REQUIREMENTS:
- Regularly performs computer work and sits.
- Occasionally walks and stands.
- Seldom/never lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Bass Pro Shops
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