The Center for Arts in Natick

JOB SUMMARY: The Center for Arts in Natick (TCAN) attracts over 30,000 patrons each year to attend concerts by national touring artists, first-run and art house movie screenings, comedy events, community theater, and theater education programs for children. Programs are presented in our historic firehouse facility in Natick Center, with a 280-seat mainstage space, and a 120-seat fully equipped Cinema Room.

The Marketing and Engagement Coordinator is responsible for increasing awareness of TCAN’s mission and arts programming; its mainstage and cinema events, children’s programs, membership program, fundraising events, and campaigns. The Marketing and Engagement Coordinator reports directly to the Executive Director.

The Marketing and Engagement Coordinator is primarily responsible for driving ticket sales, class registrations, membership, and donations by implementing a variety of unified marketing activities. These activities include management of TCAN’s brand identity, design and production of email messages, maintenance of TCAN’s website content and e-signage, managing TCAN’s presence on social media platforms, and the design and production of printed collateral. Strong copywriting and graphic design skills are essential.

The Marketing Coordinator is also responsible for managing the segmentation of TCAN’s audience and event categories using data tags and patron surveys, and measurement of marketing effectiveness using reporting tools and data analytics.

COVID vaccination and a commitment to COVID-safe practices are required. Candidates must be willing to work on-premises.

This is a full-time position – salary is commensurate with experience.

JOB RESPONSIBILITIES:

Manage TCAN’s social media platforms

• Maintain regular communication on all social media platforms to meet TCAN’s marketing and fundraising objectives (Facebook, Instagram, YouTube, Bandsintown)
• Create video and graphic content for platforms including show promotions, announcements, and updates

Produce marketing and fundraising collateral

• Collect and create content for promotional use, including images, artist biographies, program descriptions, weblinks, music and video clips
• Develop marketing materials to promote attendance at arts programs and events, including flyers and brochures, Member Guide, email campaigns, press releases, ad placements
• Develop printed brochures and collateral for membership and development campaigns, including the Annual Report, solicitation letters and membership packets

Represent TCAN at public events

• Coordinate TCAN’s presence at community events including Natick Days, Natick Nights, and local job fairs, including personal participation to represent the organization to the general public

Manage the company brand

• Maintain the archive of branding graphic assets including fonts, logo, images
• Manage the proper use of branding materials and writing/copy editing to unify messaging across print, email, web, social and traditional media channels by all staff and volunteers

Maintain TCAN website and digital signage

• Maintain website content including event listings, program descriptions, membership and donation campaigns
• Maintain electronic signage, lobby displays and signage

Manage patron and event segmentation

• Define and maintain database categories for arts programs that support segmentation of the audience for use in targeted marketing campaigns

KNOWLEDGE AND EXPERIENCE

• Bachelor’s or Advanced degree in marketing, digital media or related field required
• 1-3 years of related post-graduate work experience in marketing, graphic design preferred

SKILLS AND ABILITIES

• Expertise with Adobe Creative Suite, including Photoshop and InDesign
• Video editing experience with Premiere Pro is highly preferred
• Proficiency with Microsoft Office, CRM applications (Salesforce/PatronManager preferred), website CMS, social media, email (Constant Contact preferred)
• Excellent business communication skills, including copywriting and public-facing patron interactions
• Highly organized, self-motivated, and self-directed with strong time management skills
• Ability to work occasional nights and weekends
• A passion for the arts – music, theater, film, and arts education

Salary range $45,000 – $67,000 commensurate with experience

The Center for Arts in Natick

JOB SUMMARY: The Center for Arts in Natick attracts 30,000 patrons each year to attend concerts by national touring artists, first-run and art house movie screenings, comedy events, community theater, and theater education programs for children. Programs are presented in our historic firehouse facility in Natick Center, with a 270-seat mainstage space, and a 120-seat fully equipped Cinema Room.

The Theater Operations Manager is responsible to manage the successful operation of our nonprofit venue, including work onsite as Event Manager for several events monthly, as required. Event programs and rental events are scheduled primarily during evening and weekend time periods.

Responsibilities will also include managing the box office and front-of-house event staff, planning and managing program events, coordinating venue schedules, managing inventory of concessions and office supplies, and insuring compliance with state and local requirements including permits, health and safety standards, and TIPS certification. The Theater Operations Manager oversees the maintenance of the facility and building systems and assists in qualifying rental opportunities with prospective clients.

Participates in the creation and communication of related policies and procedures.

This is a full-time position – salary is commensurate with experience.

JOB RESPONSIBILITIES:

Staff Management and Supervision

• Recruiting and training event staff, Event Managers, and box office volunteers
• Scheduling of volunteers to support all events and box office hours
• Maintain all staff certifications required to offer food and alcohol service
• Support, motivate, and supervise volunteers to meet and exceed patron expectations

Box Office Management

• Create and maintain events on the ticketing system – PatronManager (Salesforce.com)
• Perform settlement reconciliation of transactions, make bank deposits
• Maintain database quality and serve as primary expert on the ticketing platform
• Provide excellent customer service and resolve transaction issues and disputes
• Support reporting requests from program directors, booking agencies, ASCAP, SESAC
• Serve as sales agent for all group sales and private rental requests

Event and Program Support

• Manage the fulfillment of venue contract obligations for all programs and rental events
• With Facility Manager, manage the preparation of the facility for all events including stage, seating, artist rider, concessions, lobby, common areas, hospitality, security, load-in/load-out
• Manage concession inventory and restocking process, including food prep equipment
• Manage prompt and accurate payment of performing artists, tech staff, and Event Managers
• As required, works as Event Manager for selected events and movie screenings
• Prepare digital cinema playlists, ingest DCPs and KDMs as needed for movie screenings

Facility and Office Management

• Manage coordination and transitions of all scheduled events and programs
• Manage purchasing and inventory management of all office supplies
• With the Facility Manager, monitor, identify and resolve all issues with facility and systems
• With Facility Manager, secure all licenses and permits required for operation

KNOWLEDGE AND EXPERIENCE REQUIRED

Candidates must meet the following criteria:

• Bachelor’s or Advanced degree required
• 3-5 years of professional experience in operations, restaurant or theater management
• Willingness to work evening and weekend programs required
• Massachusetts residents ONLY – no relocation

DESIRED SKILLS AND ABILITIES

Preferred candidates will meet the following criteria:

• A passion for the arts – music, theater, film, and arts education
• Experience and ability to recruit, train, supervise and lead event staff and volunteers of all ages
• Exceptional computer skills, including a high level of proficiency with Microsoft Office Suite applications, particularly MS Excel and PowerPoint
• Expertise with Salesforce.com or PatronManager integrated ticketing/donation system is highly preferred
• High capacity to learn new technology
• Superlative customer service skills
• Experience in financial or business analysis preferred
• Excellent business communication skills, including business writing and presentation
• Highly organized, self-motivated and self-directed with strong time management skills
• Ability to be flexible and work collaboratively in a small office environment
• Ability to work effectively under pressure with tight schedules and deadlines

Salary range $42,000 – $61,000 commensurate with experience

The Center for Arts in Natick

JOB SUMMARY: Founded in 1997, The Center for Arts in Natick (TCAN) serves the MetroWest Boston region by increasing opportunities to experience, participate in and learn about the arts. TCAN attracts 30,000 patrons each year to attend concerts by national touring artists, first-run and art house movie screenings, comedy events, community theater, and theater education programs for children.

The Theater Operations Manager is responsible to develop and direct an operational structure for the successful running of our nonprofit venue. This will include managing the box office and front-of-house event staff, planning and managing program events, coordination of all venue schedules, inventory management of concessions and office supplies, and compliance with all state and local requirements including permits, health and safety standards, and TIPS certification. 

The Theater Operations Manager will assist in qualifying rental opportunities with prospective clients and may work as Event Manager for several events monthly, as required. Event programs and rental events are scheduled primarily during evening and weekend time periods.

Participates in the creation and communication of related policies and procedures.

This is a full-time position – salary commensurate with experience.

JOB RESPONSIBILITIES:

Staff Management and Supervision

• Recruiting and training of event staff, Event Managers, and box office volunteers
• Scheduling of volunteers to support all events and box office hours
• Maintain all staff certifications required to offer food and alcohol service
• Support, motivate, and supervise volunteers to meet and exceed patron expectations

Box Office Management

• Create and maintain events on ticketing system – PatronManager (Salesforce.com)
• Perform settlement reconciliation of transactions, make bank deposits
• Maintain database quality and serve as primary expert on the ticketing platform
• Provide excellent customer service and resolve transaction issues and disputes
• Support reporting requests from program directors, booking agencies, ASCAP, SESAC
• Serve as sales agent for all group sales and private rental requests

Event and Program Support

• Manage the fulfillment of venue contract obligations for all programs and rental events
• With Facility Manager, manage the preparation of the facility for all events including stage, seating, artist rider, concessions, lobby, and common areas, hospitality, security, load-in/load-out
• Manage concession inventory and restocking process, including food prep equipment
• Manage prompt and accurate payment of performing artists, tech staff, and Event Managers
• As required, works as Event Manager for selected events and movie screenings
• Prepare digital cinema playlists, ingest DCPs and KDMs as needed for movie screenings

Facility and Office Management

• Manage coordination and transitions of all scheduled events and programs
• Manage purchasing and inventory management of all office supplies
• With Facility Manager, monitor, identify and resolve all issues with facility and systems
• With Facility Manager, secure all licenses and permits required for operation

KNOWLEDGE AND EXPERIENCE REQUIRED

Candidates must meet the following criteria:

• Bachelor’s or Advanced degree required
• 3-5 years of professional experience in operations or theater management
• Willingness to work evening and weekend programs required
• MA residents only

DESIRED SKILLS AND ABILITIES

Preferred candidates will meet the following criteria:

• A passion for the arts – music, theater, film and arts education
• Experience and ability to recruit, train, supervise and lead event staff and volunteers of all ages
• Exceptional computer skills, including a high level of proficiency with Microsoft Office Suite applications, particularly MS Excel and PowerPoint
• Expertise with Salesforce.com or PatronManager integrated ticketing/donation system highly preferred
• High capacity to learn new technology
• Superlative customer service skills
• Experience in financial or business analysis preferred
• Excellent business communication skills, including business writing and presentation
• Highly organized, self-motivated and self-directed with strong time management skills
• Ability to be flexible and work collaboratively in a small office environment
• Ability to work effectively under pressure with tight schedules and deadlines

Salary range $42,000 – $61,000 commensurate with experience

The Center for Arts in Natick