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Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company’s success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.
Job Summary
The Manager, Leagues, is a key member of the sports complex team at Canlan Sports, taking ownership of the registration, management, and effective delivery of Adult Leagues, including the Adult Safe Hockey League (ASHL), as well as providing operational support for Youth Leagues, including the Youth Hockey League (YHL). Providing leadership, initiative, and a strong business acumen, this role ensures that Canlan Sports’ recreational leagues deliver on a value proposition built around a reliable, safe, and fun customer experience.
Position Requirements
- Light travel may be required on an annual basis for team meetings or conferences.
Accountabilities
Primary Areas Of Accountability For The Role Include
- League Management: Effectively managing registrations, divisional parity, scheduling, and building the necessary relationships to deliver a best-in-class customer experience.
- Customer Acquisition + Retention: In-market expert who can identify opportunities to build new divisions and acquire new teams, while maintaining high levels of annual retention.
- Staff Leadership: Ability to work effectively with complex teammates, while hiring and managing a team of qualified conveners, referees, and timekeepers.
- Flexible Work Schedule: Ability to maintain a flexible work schedule, which includes a combination of daytime, evening, and weekend work.
Leadership Competencies and Responsibilities
- Adult Safe Hockey League (ASHL) + Adult League Management and Execution
- Plans surface allocation and league capacities based on customer demand, surface optimization, and the potential for strategic growth
- Utilizes proprietary technology to develop equalized schedules that promote parity for all participating teams at all designated sports complexes.
- Manages a team of conveners and game officials to ensure that the product is consistently executed at a high level.
- Attentive to the needs of the league throughout the season, understanding the priorities and key tasks associated with the start-up of the league, the in-season execution, playoffs, and transition to the next season
- As assigned by the Sports Complex General Manager, scheduled for on-site convening as a component of the weekly duties; as well as manager-on-duty shifts, as required.
- Annually reviews and updates the rule book to govern gameplay and manages the league in-line with the established processes.
- Develops evaluation procedures for game officials to ensure that standards and expectations are being met, or taking any necessary corrective action.
- Manages a thorough competitive analysis to understand market trends, retention metrics, and reasons for teams not returning to participate in the league.
- As required, participates on designated committees or task forces that help improve the operational efficiency of the league (e.g. Rule Changes, Discipline)
- Ability to respond to and troubleshoot urgent issues outside of standard working hours.
- ASHL Tournaments Delivery
- Under direction from the Product Managers, and as necessary, working collaboratively with the Manager, ASHL Tournaments and Affiliate Leagues, works with designated team members to schedule a team of conveners and game officials that ensure that ASHL and Adult Tournaments are consistently executed and delivered at a high level.
- Youth Hockey League (YHL) Delivery
- Subject matter expert in league operations, assisting the Manager, Youth Leagues and Programs in the delivery of best-in-class youth league experiences.
- Uses established technology platforms and best practices to ensure that convener and game official scheduling maximizes operational efficiencies between Youth and Adult league programming at the sports complex.
- Ensures that game scheduling, and any adjustments to the ice-flow are done with the intention to maximize ice optimization.
- Serves an escalatory resource for suspensions, customer disputes, providing meaningful customer resolution.
- Provides recommendations, feedback, and customer intelligence to the central team to help improve future league programming.
- Sales and Customer Relationship Development
- Takes ownership of participant registrations, communication with team reps, achieving retention targets, and driving growth of new participants.
- Displays a strong degree of comfort in selling scenarios while maintaining confidence and professionalism in such environments.
- Works with the Marketing team and the Product Manager to develop robust campaigns that satisfy the needs and objectives of league programming.
- Supports marketing campaigns with a personalized approach, leveraging e-mail and phone calls to drive retention and create organic growth with new participants.
- Develops and maintains relationships with local sports organizations and strategic partners to create new channels of opportunity.
- Team Development and Conflict Management
- Works with the Product Manager, Adult Leagues and Tournaments to understand goals and objectives of the department and prioritize them, accordingly.
- In collaboration with the Product Manager, Adult Leagues and Tournaments, develops, implements, and executes standard operating procedures and organizational playbook.
- Demonstrates leadership and provides direction for conveners, ensuring that their training and development is prioritized and is reflected in the standard of execution.
- Has a customer-focused attitude and instills that in the team to ensure that customer service expectations are always a priority.
- Works with Canlan Sports’ Customer Contact Centre to effectively manage customer inquiries in a responsive manner, as required.
- Has a pragmatic and balanced approach in managing any potential conflict, proactively resolving concerns and escalating issues, if required.
- Innovation and Product Development
- In collaboration with the Product Manager, implements goals and priorities that focus on innovation and the improvement of league programming.
- Identifies potential tournament opportunities that may exist within a local market.
- Works with Canlan Sports’ in-house Tournaments team to provide expertise and knowledge that may improve our products and services.
- Manage Financial Accountabilities and Administrative Requirements
- Implements, delivers, and achieves the accountabilities of the Annual Operating Plan’s revenue targets, expense management, identifying variances, and applying corrective measures as necessary.
- Manages month-end reporting procedures and provides subject matter expertise in the development of revenue and expense forecasts.
- Payroll management for all direct reports, including the submission of relevant documents (e.g. Action Forms); as well as relevant payments to independent contractors (e.g. game officials)
- Leads the team to ensure that accounts receivables are collected in accordance with established timelines.
- Hiring lead for Conveners and Game Officials (Referees, Timekeepers), executing hiring best practices, developing recruitment channels, conducting interviews, and managing direct reports in accordance with organizational guidelines.
Key Relationships
This individual will build strategic relationships with others to advance the success of Canlan Sports organization as a whole.
- Conveners, Referees, Timekeepers
- Sports Complex General Managers
- Product Manager, Adult Leagues and Tournaments
- Product Manager, Youth Leagues and Tournaments
- Additional Sports Complex Team Members
- Additional League and Tournament Managers
Qualifications and Education
- Diploma or Degree in Sports, Business, Recreation, or Facility Management or a combination of relevant work experience and education.
- Experience managing a hockey league or working in a league programming environment.
- Completion of any relevant certificate programs may be considered an asset.
- Proof of valid certifications listed above is required
Abilities, Attributes and Experience
- Three (3) to Five (5) years of successful experience in a sports related business in a supervisory position.
- Demonstrated computer and technology skills (e.g., Microsoft Office, Stats Programs, CRM)
- Knowledge and understanding of marketing and communications campaigns would be considered an asset.
- Strong, demonstrated knowledge of hockey leagues, tournaments, operating procedures, and best practices.
- Proven ability to multi-task and balance priorities in a fast-paced environment.
- Diligent communicator who’s able to leverage e-mail, internal channels (e.g., Microsoft Teams), and phone calls to connect with internal and external stakeholders.
- Creative and innovative approach to product execution and future growth opportunities.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.
Canlan Sports
Casting Call: Test Drive Commercial – Dallas Cowboys Application
Project Info:
- Union Status: Non-Union
- Project Type: Commercial
- Casting/Shoot Location: Dallas Area
- Shoot Date: November 13th
Usage Info:
- 15 seconds & 2 minutes social media edits – archival in perpetuity
- 30 seconds commercial aired during NFL games on network television (1 month only)
Exclusivity/Conflicts: None
Job Responsibilities:
- Perform a test drive of a specified car in your own driveway/neighborhood.
- Follow the provided script and direction from the director.
- Convey excitement and authenticity during the test drive.
Requirements:
- Age Range: 25-40
- Gender: Any
- Must be a fan of the Dallas Cowboys.
- Valid driver’s license and clean driving record.
- Strong on-camera presence and ability to take direction.
- Availability on the shoot date for 8-10 hours.
Compensation:
- Rate: $1,250 (including 8-10 hrs day & usage)
- Agency Fee: +10% (if applicable)
Casting Call: Gym Goers for New Feature Film
Job Detail: We are currently casting for gym-goers for an upcoming feature film shooting on 11/4/2023. The selected talents will be part of an exciting project set in the fitness world.
Job Responsibilities:
- Portray gym-goers in various scenes within the film.
- Follow the direction of the director and production team to bring the scenes to life.
- Maintain a professional attitude and work collaboratively with the rest of the cast and crew.
Requirements:
- All ethnicities, males and females.
- Should appear to be between the ages of 21-50.
- Must have an athletic body type.
- Reliable transportation is a must, as locations may be outside of the perimeter.
Work Dates:
- The shoot is scheduled for 11/4/2023.
- Please note that shoots may last up to 12 hours, and candidates must have open availability on this date. Dates are subject to change.
Location:
- Atlanta, GA area.
Compensation Details:
- Rate: $135 for 12 hours (+ overtime if applicable).
- Payment will be made in the form of a check via a reputable payroll company within 2-4 weeks after the shoot.
Casting Call: HOUSE OF TELESCOPES World Premiere Production
Job Details: We are thrilled to announce auditions for the World Premiere production of “HOUSE OF TELESCOPES,” a groundbreaking transgender fantasia written by Rowan Kairos Looney.
Job Responsibilities:
- Collaborate with the director and fellow cast members to bring the characters and story to life.
- Attend rehearsals and engage in character development workshops.
- Embody the essence of the characters while contributing to the overall artistic vision of the production.
Requirements: We are actively seeking a diverse, multi-generational ensemble of performers who identify as trans, non-binary, gender non-conforming, gender fluid, and gender queer. Signifiers of gender pluralism in this breakdown are inclusive but not exhaustive; performers who identify broadly within these terms and/or communities are warmly encouraged to submit. Trans and non-binary performers are also encouraged to audition for characters who identify as cisgender.
Compensation:
- This is a paid opportunity; compensation details will be discussed with selected cast members during the contracting process.
- Travel and accommodation stipends may be available for performers traveling from out of town.
Casting Call: Female Spokesperson with Native New Zealand, Australian or South African Accent
Job Details: We are currently casting for a dynamic and authentic Female Spokesperson with a genuine New Zealand, Australian, or South African accent for an upcoming project. The selected candidate will play a crucial role in representing our brand in promotional materials.
Job Responsibilities:
- Deliver scripted lines in a natural and engaging manner, showcasing the specified accent.
- Communicate the brand’s message and values effectively.
- Work closely with the production team to ensure the desired tone and style are maintained throughout the project.
- Collaborate with the director and other team members to ensure a seamless production process.
Requirements:
- Female, aged 35-50.
- Must possess a native New Zealand, Australian, or South African accent. Accents must be genuine and not put-on.
- Comfortable and experienced in front of the camera.
- Strong acting or presenting skills.
- Ability to take direction well and adapt to feedback.
Compensation:
- Competitive compensation will be provided based on experience and scope of the project.
- Travel expenses (if applicable) will be covered by the production.
Mystery House Casting Call
Job Detail:
- Project Type: Real Estate Series
- Title: Mystery House
- Description: A brand new real estate series dedicated to uncovering bizarre features, hidden rooms, and surprises in the homes of homeowners. The most mysterious rooms will receive an unbelievable makeover, transforming the space with a whole new look, meaning, and use for the homeowners.
Job Responsibilities:
- Participate in pre-production interviews and discussions with the production team.
- Provide detailed information about the mysterious feature or room in your home.
- Collaborate with the design and renovation team to bring the vision to life.
- Be available for filming and interviews throughout the renovation process.
- Share your personal experiences and reactions for on-screen segments.
Requirements:
- Must be a homeowner with a property containing a mysterious or unusual feature, hidden room, or surprising element.
- Ability to communicate effectively and enthusiastically about the feature or room.
- Willingness to participate in the renovation process and be on camera.
- Availability for scheduled filming dates.
Compensation:
- Homeowners featured on the show will receive a complete makeover of the chosen mysterious room.
- The renovation will be covered entirely by the production team, including design, construction, and materials.
- Homeowners will have the opportunity to work with a professional design team to bring their vision to life.
- Additionally, homeowners will receive a stipend for their time and participation.
Casting Call: Child Actors for “The Preacher’s Wife, A New Musical” – Virtual Open Call
Role 1: Jeremiah Biggs
- Age: 9 years-old
- Ethnicity: Black
- Description: Jeremiah is the son of Julia and Henry. He shares a close, brotherly bond with Hakeem. He is imaginative, sarcastic, and exhibits the boldness commonly found in young New Yorkers.
Role 2: Hakeem
- Age: 10 years-old
- Ethnicity: Black
- Description: Hakeem is Jeremiah’s best friend, a smart boy from the Bronx. He spends his time playing with Jeremiah and takes care of his ailing grandmother.
Job Details:
- Type: Acting (Child)
- Location: Virtual Open Call
- Contract Type: TBD (based on production schedule)
Job Responsibilities:
- Attend virtual auditions and rehearsals as scheduled by the production team.
- Collaborate with the director, fellow cast members, and production crew to bring the characters to life.
- Prepare and deliver lines in accordance with the script and director’s guidance.
- Embody the essence of the character and convey emotions as required by the role.
Requirements:
- For Jeremiah:
- Age: 9 years-old
- Ethnicity: Black
- For Hakeem:
- Age: 10 years-old
- Ethnicity: Black
- Previous acting experience preferred but not required.
- Ability to take direction and work collaboratively with the production team.
Compensation:
- Details to be discussed with selected candidates based on production schedule and budget.
Casting Call: J Parnell Thomas – Supporting Role
Job Details:
- Shooting Dates: December 10, 2023
- Location: Los Angeles, Orange County
- Type: Paid
Job Responsibilities:
- Portray the character of J Parnell Thomas, a 50s-60s White Male with a soft-spoken nature that conceals his cunning wit.
- Embody the role of the leader of the House Committee on Un-American Activities, whose mission is to apprehend communist-affiliated individuals.
- Bring depth to the character by juxtaposing a calm and smiling demeanor with the ability to issue direct threats when necessary.
Requirements:
- Gender: Male
- Age Range: 50s-60s
- Ethnicity: White
- Location: Must be a local hire in Los Angeles or Orange County.
Compensation:
- Payment will be provided for this role.
Casting Call: Arthur Ornitz – Supporting Lead
Job Description: Join the cast of “Our Blood Bleeds Red,” a compelling SAG-AFTRA Student Film set during the Hollywood red scare. The story follows Samuel Ornitz, a Jewish screenwriter who finds himself on the Blacklist, torn between loyalty to his comrades and the well-being of his family.
Job Details:
- Shooting Dates: December 10, 2023
- Location: Los Angeles or Orange County
- Type: Paid (SEEKING LOCAL HIRES ONLY)
Job Responsibilities:
- Portray Arthur Ornitz, the older brother of Samuel Ornitz, who is facing the internal conflict of supporting his family amidst the Red Scare turmoil.
- Bring depth and authenticity to the character, emphasizing Arthur’s grounded and analytical nature, as well as his sense of responsibility.
Requirements:
- Gender: Male
- Age Range: Late 20s to late 30s
- Ethnicity: Jewish
- Previous acting experience is preferred but not mandatory
Compensation:
- Payment will be provided. Further details will be discussed upon selection.
Casting Call: Don Ornitz – Supporting Lead
Job Details:
- Type: Paid (SAG-AFTRA rates apply)
- Location: Los Angeles or Orange County, CA (Local hires only)
- Shooting Dates: December 1st-10th, 2023
Job Responsibilities:
- Portray the character of Don Ornitz, a mid 20s-early 30s Jewish Male.
- Bring high energy and spunk to the role, embodying a head-in-the-clouds creative personality.
- Capture the essence of a roughneck within the family dynamic.
- As a photographer, convey Don’s constant documentation of the unfolding events, which is both amusing and at times, annoying to his mother.
Requirements:
- Age range: Mid 20s to early 30s
- Ethnicity: Jewish
- Local hire from Los Angeles or Orange County, CA
- Availability for shooting between December 1st and December 10th, 2023
- Prior acting experience preferred, but not mandatory
Compensation:
- This is a paid role, with compensation in accordance with SAG-AFTRA rates.