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SUMMARY

We are seeking an innovative Associate Product Manager that will provide daily and ongoing product and project support to the Product Management team including monthly and quarterly financial sales and margin tracking and analysis, new product development interdepartmental project interface, customer support and quotation assistance, Sales group assistance as it relates to product issues, and field support at trade shows and where needed to support product lines. Hybrid Opportunity…Apply Here to Learn More!

RESPONSIBILITIES

• Understand product portfolio, gaps, and work with different stakeholders to determine the best approach on developing user-friendly solutions.
• Design, develop, track, and update competitive intelligence and market penetration database.
• Manage stage gate process for New Product Development (NPD) initiatives.
• Updating databases, collecting requests for product requirements, and creating foundations for business cases.
• Interact with customers to assess product development needs, provide follow-up, and gage product development opportunities.
• Develop Score Card and related slides for NPD PowerPoint slide deck, submit monthly to be presented.
• Develop dashboards for Product Team to manage analytics, providing “deep dives” into data, becoming the “PowerBI Expert”.
• Manage projects with Engineering and Product Development ensuring product launch is on time and on budget.
• Provide financial projections, commitments for growth for new products launches.
• Lead training sessions to educate customers on products strategy.
• Lead/drive a close and effective cross- functional team dynamic.
• Create product documentation and sales collateral for sales and technical presentations.
• Travel required for learning and understanding the Voice of the Customer (VOC).

REQUIREMENTS

• Bachelor of Science in Engineering required.
• Master of Science or MBA a plus.
• Must have a minimum of 1-5 years of experience in the water technology / flow control industry with the ability to understand valve and actuation applications and a related level of understanding of fluid mechanics and electro-mechanical equipment.
• Experience with commercial valve application and manufacturing or product management a plus
• Knowledge of process piping, valves, and fittings within Commercial plumbing, Municipal, Waterworks and Industrial process industry
• Knowledge of ASME, ANSI, and specific piping industry codes and standards
• Possesses knowledge of sales channels – distribution, contractor, end-user, specifying engineers, etc.
• Believes in customer-centric and data-driven product design processes.
• Ability and desire to quickly learn new business systems including PowerBI.
• Travel 10%
• Sales Experience will be a plus.

Enhance Recruiting

Who are we?

At ChemoMetec, we are proud to be a highly successful global company that offers the best products and customer support for cell counting and analysis.

Our US division is rapidly expanding. During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow.

As a team, we are ambitious, customer-focused and results driven. Although we are growing rapidly, our work environment is very positive and close knit. Ideas are often heard and put into action. We are always trying to improve and take the company a step further, and our team helps us achieve that.

We look forward to receiving your application and adding another great member to our ChemoMetec team!

What you will experience as a Sales Manager – Product Growth with ChemoMetec US:

• You will be establishing and growing relationships with world leading pharmaceutical and biotech companies
• We will support you in building your career at ChemoMetec and to be the best you can be
• You will be part of a supportive and enjoyable work environment where everyone’s voice is valued
• We believe that hard work should be rewarded
• We stand by our “promote from within” philosophy

Key responsibilities:

• Increase revenue from ChemoMetec’s existing customer base
• Develop new products/services through experimentation and analysis of client feedback
• Track key growth metrics and ensure optimization of features
• Deliver first-class customer service to support clients of existing products/services
• Maintain accurate clients’ records, keeping track of any contact updates
• Craft and send multiple direct emails and stay on top of all communications
• Maintain accurate records in our CRM system

The ideal candidate:

• Account Management & Sales: 3+ years (Mandatory)
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers to expand current clientele
• Possess an energetic, outgoing, and friendly demeanor
• Attention to detail
• Customer service experience, e.g., retail or food industry (Preferred)

Our benefits:

• Bonus opportunities
• 10 paid holidays
• Company phone and laptop provided
• 15 days PTO
• Medical, Dental and Vision from 1st of the month after starting
• Matching 401(k) plan after first year

We are looking forward to receiving your application. Please submit with a cover letter.

ChemoMetec

Responsibilities:

• Develop the Customer Service team to meet or exceed defined service level targets.
• Manage staffing availability, performance development, and development of team members. This includes defining and managing training plans for new hires.
• Be the Voice of Customers and drive opportunities to improve quality of services.
• Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
• Responsible for cost and team performance.
• Leverage customer service functional tools and use data to support decision-making.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain or other related subject.
• Minimum 5 years of people management experience within a Customer Service function
• Familiar with SAP/ERP order to cash function
• Able to travel approximately 15% domestically
• Experience in leadership, change management, and conflict management

for immediate consideration, please email resume to: [email protected]

Randstad USA

Job description:

Our client is a leading manufacturer and distributor of custom-building materials and needs an CSR/Inside Sales Manager. You will be a crucial role in ensuring customer satisfaction while maintaining a high level of service quality for the organization. They are looking for someone who has a great proven track record of success, a great attitude and is excited for a great career

opportunity.

Responsibilities:

1. Oversee and lead a team of customer service representatives, providing guidance, coaching, and support to ensure the team delivers exceptional customer service.

2. Monitor customer feedback and address any issues or complaints promptly and effectively.

3. Develop and implement strategies to increase revenue from current accounts by upselling and introducing new products to customers.

4. Establish and maintain service standards, policies, and procedures to ensure consistent delivery of high-quality service.

5. Conduct performance evaluations and provide feedback and guidance for improvement.

6. Identify and implement process improvements to enhance overall efficiency.

7. Collaborate with other departments to ensure seamless coordination and alignment of customer service efforts with organizational goals and objectives.

8. Assist Regional VP in various projects.

Qualifications:

1. Three plus years of experience in a leadership or supervisory capacity in a customer service or inside sales role.

2. Excellent verbal and written communication skills are essential.

3. Strong leadership and people management skills are necessary to motivate and inspire the team, resolve conflicts, and drive performance.

4. Possess strong problem-solving and decision-making abilities to address customer issues, analyze data, and implement effective solutions.

5. The ability to adapt to changing customer needs, priorities, and business requirements is crucial.

6. Familiarity with customer service software and CRM systems for managing and optimizing customer service operations and working with other departments.

7. Background in building materials, construction, or manufacturing is required.

Compensation & Benefits:

• Salary: $90,000.00 – $95,000.00 per year + bonus
• 401(k) & 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

West Coast Careers

Senior Manager – Product Development

Salary: $dep on exp plus benefits/stock and relocation assistance

Boston area, MA

Our client is a well-established, growing battery business, who are transforming the lithium-ion cell manufacturing process and platforms for electric mobility, aerospace, and stationary power.

They are looking for a Senior Manager – Product Development who will lead and contribute to all aspects of the development and release of a cell product based on their electrochemical storage technology. This includes but is not limited to materials and component selection and validation; formulation; design optimization to achieve market and/or customer targets; development and release of component and product specifications; product validation; support of process validation and transfer to manufacturing, and ongoing engineering support of released products.

It is expected that you will coordinate with a team of battery engineers and will work closely with R&D scientists, process engineers, and manufacturing in planning and developing new products consistent with market, customer and manufacturing requirements.

You will need at least 4-5 years’ experience in Li-ion product design along with a Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Materials Science, Chemical Engineering, or related field. A deep knowledge of the fundamentals of cell design and performance, product development, large and small volume manufacturing process, and FMEA of Lithium ion-based cells along with experience developing and documenting component level and cell level specifications

You will need to be Greencard/TN Visa/Permanent resident or a US citizen to be considered for this position.

I can also be contacted at [email protected], to provide full details, arrange an application, or answer any questions you might have.

This role will be extremely popular within the energy storage/battery sector, I will be in touch if I can take your application to the next stage

By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice (https://eu-recruit.com/about-us/privacy-notice/)

Complete our Compensation and Benefits in Niche Tech Industries Survey here: https://www.surveymonkey.com/r/6MXGW39

USA Tech Recruitment

Marketing Analytics Manager

San Diego, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

Responsibilities:

• Develop the Customer Service team to meet or exceed defined service level targets.
• Manage staffing availability, performance development, and development of team members. This includes defining and managing training plans for new hires.
• Be the Voice of Customers and drive opportunities to improve quality of services.
• Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
• Responsible for cost and team performance.
• Leverage customer service functional tools and use data to support decision-making.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain or other related subject.
• Minimum 5 years of people management experience within a Customer Service function
• Familiar with SAP/ERP order to cash function
• Able to travel approximately 15% domestically
• Experience in leadership, change management, and conflict management

for immediate consideration, please email resume to: [email protected]

Randstad USA

Marketing Analytics Manager

Los Angeles, CA (Remote Eligible – Preference for SoCal)

$130-150k

This exciting hybrid biotechnology and sustainability brand is looking to hire a Manager of Marketing Analytics who will establish, lead and scale their marketing analytics program. This is a critical role within the business and will directly impact sales and growth.

ROLE OVERVIEW – MARKETING ANALYTICS MANAGER

• Own the marketing analytics program end-to-end
• Develop reporting capabilities and present recommendations to leadership teams
• Partner with marketing, finance, and brand teams to identify KPIs, set up dashboards showcasing KPI performance, and produce insightful analysis
• Analyze marketing metrics, identify trends, opportunities, and anomalies – look for opportunities to optimize conversion, and increase LTV and Average Order Value
• Develop strategic customer segmentation to aid in the growth of revenue and repeat purchase rate by improving retention
• Manage ad hoc requests from leadership

SKILLS AND EXPERIENCE

• Minimum of 3+ years’ experience in marketing analytics with experience working for a D2C / subscription / consumer brand
• Bachelor’s degree preferably from a quantitative field – economics, mathematics, statistics, etc
• Experience analyzing marketing channel performance – search, social, display, etc
• Ability to consolidate data inputs from different web analytics tools
• Ability to manage large complex data sets and draw concise, actionable insights that are presented with confidence
• Excellent knowledge of SQL and Google Analytics (GA4 preferred)
• Experience using a BI tool to develop impactful visualizations

Harnham

SUMMARY

The Customer Service Manager is responsible for leading the customer service (CS) function for Bobrick in North America. This position will drive effective and efficient customer problem solving by leveraging a digital self-service approach backed by a trained and responsive CS team. Reporting to the Director of Customer Service as the corporate-based CS Manager, you will be responsible for strategically driving programs and operations processes/policies that support the growth and performance of the team, while providing high-value treatment to our customer base. You will identify and implement process improvements across the team and make CS policy recommendations that align with the strategic direction of the company and/or provide better service to our customers. As the corporate CS Manager, you will lead a distributed team with a combination of direct and indirect reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction, coaching, and support to CS management and Customer Service Representatives (CSRs) to solve our customers’ problems, build trust/relations, and provide a value-add to Sales function and the entire business.
• Take ownership of CSRs tactical questions, productivity, and team opportunities through leadership and teamwork. Monitor call and service quality to ensure team service level is consistent with the mission and brand promise.
• Set high performance standards and work across the business to establish key performance indicators. Monitor performance against those standards and work with the CS department and other functions to adjust and improve as necessary.
• Perform quantitative data analysis to make financial and operational decisions regarding customer facing opportunities domestically for Bobrick brands. Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Recruit, coach, mentor, and develop CSRs and nature an environment where they can excel through encouragement and empowerment.
• Periodically maintain customer service requirements through feedback with customers; visiting internal and external operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Maximize customer operational performance by providing resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing problems.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Ensures Customer Service job modules are accurate, current, and consistently used and followed during employee training.
• Plans and directs employee training and development to ensure the best systems, methods and product information are available to all personnel by utilizing and continuously working with HR to update the module program.
• Analyzes and organizes office operations and procedures, including Customer Service, Order Processing, and other administrative functions like deductions, credits and pending returns. Evaluates office flow, revises procedures, or devises new methods to improve efficiency of workflow based on priorities.
• Represents Customer Service in various meetings, charter teams, and task forces by acting as advocate for Customers and Distributors to ensure their needs are communicated internally through effective cross functional communication and collaboration (i.e. a keenly be aware of impact on and improvement of the customer experience).
• Foster collaboration amongst Customer Service, production and shipping departments, as well as other divisions, factory representatives, distributors and end users to effectively resolve issues.
• Participate in the development, communication & administration of Customer Service policy & procedure guidelines for all Bobrick Customer Service within North America.
• Co-ordinate and manage customer service projects and initiatives, including Distributor Satisfaction Index and quarterly business reviews. Leads or participates in system development/enhancement projects to continually improve our customer experience via technology and systems.
• Directly supervises 10-15 employees in the Customer Service department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; develops employees to raise standards of performance.

QUALIFICATIONS

• Bachelor’s degree (BA) from four-year college or university
• Require a minimum of three years of progressive supervisory experience or the equivalent. Three to five years of B2B customer service supervisory experience (preferred)
• Strong client facing communication skills
• Advanced troubleshooting and multitasking skills
• Ability to think strategically and develop a solution oriented approach
• Strong problem-solving abilities, with a focus on providing exceptional customer service.
• Able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
• Experience in the Manufacturing industry is a plus.

Bobrick Washroom Equipment, Inc

Job Description- Director of Product Management

Job Description

Job title：Director of Product Management, Consumer Product Goods

Direct report to VP of Deli International

International Office Supplies and Stationery Company

3 direct reports

Salary range: 120K-150K base salary + up to 4 months KPI bonus

Job Responsibility

Under company strategy and the direction of the VP of the international division, the Director of PM will support company growth and be responsible for product competitiveness and profitability through the study of market demand, product planning, and product management.

1. Understand market and client needs, and the ability to build category development strategy, setting goals and detailed plans for each year.

2. Manage the full process of product development and product launch including idea generation, concept development, product positioning/pricing, profitability, packaging design, marketing, product educating, etc.

3. Manage the life cycle of product lines.

Job Requirements

1. Minimum 8 years’ experience in non-tech consumer goods product development. Rich experience in understanding client needs, product planning, product proposal, and product launch.

2. Similar consumable product background in office supplies and stationery business with experience managing large numbers of product SKUs and many different product categories. Product development should focus on product specs and design aesthetics. A list of brands will be provided by Deli as a reference.

3. Experience in leading multiple product development projects, simultaneously. Share successful product portfolio developed under the candidate leadership.

Other Skills

1. Strong capability to create products new to the market, with good design aesthetics and strong marketing knowledge.

2. Strong oral, written and visual communication skills required to work with an international team.

3 Strong management and leadership skills.

4 Problem solving and critical thinking skills to facilitate effective decision making.

Deli Group Co., Ltd.