Product Experiences – Training and Production Program Manager

The Reality Labs Product Experiences team produces experiences and demos that create product and platform evangelists – bringing consumer hardware and software to market through memorable demos and experiences. We engage individuals and communities to deliver on the promise that technology builds human connections. We are seeking an experienced, highly motivated, detail-oriented Training and Production Program Manager to work cross-functionally to lead, execute and support demo and training programs. This program manager will join the Product Experiences team within the Reality Labs Production and Operations organization and will help lead the Training and Production for Product Experiences globally.

Design, develop and scale the Training Program for Product Experiences including an audit of the current training programDevelop scripts, content, and all materials for RL Product Experiences team and educational video assets that further product educationManage the hiring & training of Product Experience and Demo SpecialistsImplement processes and playbooks that help scale the Product Experiences training program globallyManage cross-functional projects including requirements, planning, scheduling, deliverables, resourcing, cross-functional alignment, measurement, budgeting, documentation, and reportingWork with Production and Staffing agencies to produce relevant training artefacts and curriculum modulesCommunicate status, risks and mitigations to stakeholders and partners, proactively identify potential setbacks and develop mitigation plansAvailability and willingness to travel up to 30%

5+ years of marketing project management or interactive production experienceExperience in cross-functional collaboration, organizational design and systems planningCommunication and presentation experience with proven track record of working with executive leadershipExperience with G-suite, MS Office, Keynote, Quip and other Word processing and presentation softwareExperience with standard project management tools and methodologiesExperience working with a large, matrixed, global tech company, with experience in a rapidly scaling department

Training development or training management experienceVR and gaming experience and/or smart home technology experienceMix of agency and in-house professional experienceExperience contributing at both strategic and operational levelsExperience initiating and driving projects to completion with minimal guidance or supportExperience with software platforms, triaging, event production, technical operations and scalability

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

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