Sales Account Manager
Chicken N Pickle, the hottest entertainment concept in town, is looking for a Sales Account Manager. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept.
As a Sales Account Manager, you’ll build strong community partnerships, network, and strategize with our guests on building a lasting experience at Chicken N Pickle. As a successful Sales Account Manager, you will have the following experiences: account management, business development, market research, sales prospecting, public relations, customer relationship management, event planning coordination, logistics oversight, revenue management along with expert communication skills. If you are a current B2B Sales Leader capable of showing others the influence and finesse of sales and love the opportunity to create an awesome guest experience, we’d love to hear from you!
Sales Account Manager Responsibilities:
- Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
- Demonstrates and supports a culture of diversity, equity and inclusion
- Proactively engages in outbound sales activity and networking in the community to established business development standards for the venue to grow sales revenues for private events
- Market research to devise strategies to generate and develop new business by knowing the local businesses, chambers and associations
- Work with the top businesses in the market to foster client relationships through ongoing communication with contacts ensuring repeat business, referrals and to grow accounts
- Work with Chambers, Sports Commissions, Convention Centers, etc. to find new opportunities
- Strategically negotiate to close event sales inclusive of creating estimates, proposals, upselling, site tours, food tastings, meetings, lunches, etc.
- Contribute to the overall sales team goals by meeting and exceeding personal quotas
- Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI’s) are being met or exceeded
- Perform revenue forecasts and win/loss analysis to measure against quotas
- Manage customer relationships for all key accounts
- Manage all leads with a sense of urgency, accuracy and professionalism
- Create, manage and confirm event bookings within CRM system including the documentation of all prospect and event client communication with great attention to detail
- Act as a point of contact to key accounts as they arrive for their events
- Monitor, track and follow up on leads along tentative bookings
- Call upon contacts to see what went well and what could be improved
- Foster client relationships through ongoing communication to ensure repeat business or referrals
- Collaborate on creating sales campaigns focused on continuing to build and nurture relationships that will drive repeat sales
- Aid in maintaining approved vendor list for a variety of needs to ensure successful private and property wide events
- Market property wide themed events to clients to get them on property to experience Chicken N Pickle
- Maintain focus on location and company strategic goals
- Ensure the team is booking space on the property within the documented guidelines
- Friendly, positive, outgoing personality who relates well and gets along with people
Communication:
- Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team
- Maintain and ensure the BEOs have all the required information
- Attendance in BEO/Operations meetings along with other meetings
Character Traits:
- Manage an independent work schedule with integrity and as expected
- Eager to learn new sales skills
- Contribute to a collaborative environment with the Sales Team and other departments within the restaurant
- Maintain a calm, even-tempered, customer-focused demeanor
- Understand processes and the ability to find information quickly
- Ability to work for and lean into a start-up mentality
Sales Account Manager Qualifications:
- 5+ years previous sales experience in hospitality, restaurant or entertainment venue focus on event sales, preferred
- Strong consultative sales experience
- Ability to work in a fast-paced and fluid environment
- Excellent self-accountability for high personal standards of conduct and professionalism
- Ability to communicate effectively with guests, return guests, co-workers and management
- Flexible in approach; can readily adapt to business and team needs and changes
- Excellent interpersonal and people skills as well as verbal and written communication skills
- Excellent computer skills and ability to learn new software programs
- Ability to work evenings, weekends and holidays and in the restaurant on an as-needed basis
- Ability to travel and meet face-to-face with potential and existing guests
- Bachelor’s Degree in Sales/Marketing or Business, preferred
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