LTIMINDTREE is looking to expand its sales organization and is hiring for IT Services Business Relationship Manager / Sales Account Managers.
BRM roles are responsible for driving assigned account’s profitable growth and success by focusing on building strong client relationships with Fortune 500-1000 accounts across different Industries such Manufacturing, Life Sciences, Media Entertainment, and other industries. The role focuses on –
· Creating and sharing sales success stories.
· Ensuring customer satisfaction through world class technology delivery with special focus on ERP/SAP, Data and Analytics, Salesforce and other leading technologies.
As a BRM in LTIMindtree, your responsibilities include:
· Identifying the opportunities of revenue growth in the assigned account and to lead the account strategy with LTIMindtree’s Senior Client Partners.
· Accountable for management of business satisfaction, business demand processes, and communication about the LTIMindtree Domain and technology focused strategy and initiatives.
· Proactive support to client’s evolving needs, in alignment with LTIMindtree strategy
· Relay the customer’s business and technical needs to LTIMindtree resources.
· Generating Sales leads by interacting with the client stakeholders.
· Accept and resolve any/all escalations from the Customer – ensure proper follow up and resolution.
· Drive customer satisfaction – ensure proper definition of success and agreement on success criteria.
· Stay connected with customers and ensure full understanding of current/future project demands.
· Assist customers as required to understand & rationalize their monthly invoice – ensure savings opportunities are identified and worked to ensure cost optimization.
· Frequent program reviews with appropriate customer personnel.
Requirements
5-10+ years of Technical, Pre-Sales Management, IT services Delivery Management or Technical Solutions experience especially in ERP/SAP, Data and Analytics, Salesforce, and other leading technologies
· Should have worked as a Trusted Partner with senior client stakeholder, focus on building long term relationship building with C-level client interfacing.
· Should have natural deep interest in technology, especially emerging trends in SAP, Data& Analytics and Salesforce related engagements, and should be able to articulate the impact of these trends on business models.
· Experience in relationship management / account management. Should be creative, entrepreneurial, autonomous, and impactful working abilities.
· Good Communication Skills. Graduated from a business school, an engineer, or an equivalent.
LTIMindtree
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