PGA National is excited to announce the exciting career opportunity of Club Manager.
Club Manager Job Description:
Position Overview: The Club Manager will be responsible for overseeing the day-to-day operations of a multi-faceted sports and fitness facility, with a primary focus on golf, fitness, racquet sports, and membership sales. The ideal candidate will possess strong leadership and management skills, a deep understanding of the sports and fitness industry, and a proven track record in sales and membership growth.
Responsibilities:
Leadership and Management:
- Provide visionary leadership to the club staff, fostering a positive and collaborative work environment.
- Oversee the hiring, training, and development of staff members to ensure a high level of service.
- Develop and implement effective communication strategies to keep staff informed and motivated
Operational Oversight:
- Manage the day-to-day operations of the golf, sports and retail operations, ensuring a seamless and enjoyable experience for members, their guests and guests of the resort.
- Coordinate and schedule golf, fitness, and racquet sports activities to optimize facility usage.
- Implement and enforce safety protocols and best practices.
Golf Management:
- Supervise golf operations, including tee time reservations, tournaments, agronomy and golf instructional programs.
- Collaborate with golf professionals to enhance the quality of golf services and programs.
- Maintain and improve the golf course to meet the highest standards.
Fitness and Racquet Sports Management:
- Oversee fitness and racquet sports programs, including classes, leagues, and events.
- Work with fitness and sports professionals to develop innovative programs that cater to members’ and resort guests needs.
- Ensure that all fitness equipment and sports facilities are well-maintained and meet safety standards.
- Drive revenues through unique corporate and social racquet sports events utilizing Tennis, Pickleball and Pop Tennis facilities.
Membership Sales and Retention:
- Develop and execute strategic plans to attract new members and achieve membership sales targets.
- Implement retention programs to ensure high member satisfaction and long-term loyalty.
- Actively engage with current and prospective members to address their needs and concerns.
Financial Management:
- Develop and manage the annual budget, ensuring financial targets are met.
- Monitor and analyze financial performance, identifying areas for cost savings and revenue enhancement.
- Implement effective pricing strategies for membership fees and services, resort packages, and corporate and charity offerings.
Customer Service:
- Foster a culture of exceptional customer service throughout the club.
- Address member feedback promptly and implement improvements based on member suggestions.
- Ensure a welcoming and inclusive atmosphere for all members.
Qualifications:
- Bachelor’s degree in Sports Management, Business Administration, or a related field.
- Proven experience in a managerial role within the golf, sports and fitness industry.
- PGA / LPGA credentials required.
- Prior PGA/LPGA Tour host experience preferred but not required.
- Demonstrated success in membership sales and retention.
- Excellent communication, leadership, and interpersonal skills.
This Club Manager role requires a dynamic individual with a passion for sports and fitness, strong business acumen, and the ability to drive growth in membership and overall facility success. Candidate must exhibit energy and personality while leading a world class team.
Troon
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