Troon

PGA National is excited to announce the exciting career opportunity of Club Manager.

Club Manager Job Description:

Position Overview: The Club Manager will be responsible for overseeing the day-to-day operations of a multi-faceted sports and fitness facility, with a primary focus on golf, fitness, racquet sports, and membership sales. The ideal candidate will possess strong leadership and management skills, a deep understanding of the sports and fitness industry, and a proven track record in sales and membership growth.

Responsibilities:

Leadership and Management:

• Provide visionary leadership to the club staff, fostering a positive and collaborative work environment.
• Oversee the hiring, training, and development of staff members to ensure a high level of service.
• Develop and implement effective communication strategies to keep staff informed and motivated

Operational Oversight:

• Manage the day-to-day operations of the golf, sports and retail operations, ensuring a seamless and enjoyable experience for members, their guests and guests of the resort.
• Coordinate and schedule golf, fitness, and racquet sports activities to optimize facility usage.
• Implement and enforce safety protocols and best practices.

Golf Management:

• Supervise golf operations, including tee time reservations, tournaments, agronomy and golf instructional programs.
• Collaborate with golf professionals to enhance the quality of golf services and programs.
• Maintain and improve the golf course to meet the highest standards.

Fitness and Racquet Sports Management:

• Oversee fitness and racquet sports programs, including classes, leagues, and events.
• Work with fitness and sports professionals to develop innovative programs that cater to members’ and resort guests needs.
• Ensure that all fitness equipment and sports facilities are well-maintained and meet safety standards.
• Drive revenues through unique corporate and social racquet sports events utilizing Tennis, Pickleball and Pop Tennis facilities.

Membership Sales and Retention:

• Develop and execute strategic plans to attract new members and achieve membership sales targets.
• Implement retention programs to ensure high member satisfaction and long-term loyalty.
• Actively engage with current and prospective members to address their needs and concerns.

Financial Management:

• Develop and manage the annual budget, ensuring financial targets are met.
• Monitor and analyze financial performance, identifying areas for cost savings and revenue enhancement.
• Implement effective pricing strategies for membership fees and services, resort packages, and corporate and charity offerings.

Customer Service:

• Foster a culture of exceptional customer service throughout the club.
• Address member feedback promptly and implement improvements based on member suggestions.
• Ensure a welcoming and inclusive atmosphere for all members.

Qualifications:

• Bachelor’s degree in Sports Management, Business Administration, or a related field.
• Proven experience in a managerial role within the golf, sports and fitness industry.
• PGA / LPGA credentials required.
• Prior PGA/LPGA Tour host experience preferred but not required.
• Demonstrated success in membership sales and retention.
• Excellent communication, leadership, and interpersonal skills.

This Club Manager role requires a dynamic individual with a passion for sports and fitness, strong business acumen, and the ability to drive growth in membership and overall facility success. Candidate must exhibit energy and personality while leading a world class team.

Troon

Golfzon Social is coming to Brooklyn, NY! We are excited to announce the exceptional career opportunity of General Manager at our new location at 11 Hoyt. The General Manager oversees all aspects of the Golfzon Social hospitality experience: a bar and restaurant anchored by high-tech indoor golf simulators.

This position is focused on ensuring a fun and enjoyable golf hospitality experience that includes assisting new visitors with the booking process, instruction on game technology use, delivering stellar service, managing food and beverage operations, and actively focusing on customer acquisition and retention through innovative programming. Other major responsibilities include implementing and monitoring the budget, hiring, training and supervising all key staff members, monitoring the quality of the property’s products and services, and securing the property’s assets, including inventories, facilities and equipment. The ideal candidate has experience in the daily management of F&B operations including staffing and scheduling, menu planning, and ensuring consistent and high levels of guest and patron service levels.

Benefits for this position include: a group health insurance plan, dental plan, vision plan, paid time off, a 401(k) savings plan, and optional Flexible Spending/Health Savings Accounts.

POSITION RESPONSIBILITIES:

• Develop, maintain, and administer a sound business and organizational plan for the property which includes an operating budget and marketing plans
• Manage food and beverage operations to ensure seamless delivery of products to the customer
• Hire, develop, and supervise all key employees of the facility
• Extend a culture of hospitality to staff via proper scheduling, training and on the job coaching
• Consistently operate the property in accordance with all applicable local, state, and federal laws
• Maintain food and beverage operations in accordance with and exceeding health and safety guidelines.
• Oversee the care and maintenance of the property’s physical assets, inventories and facilities
• Assist in the creation and coordination of the property’s marketing strategy in conjunction with the designated Regional Director of Marketing
• Create and conduct player development programs to attract golfers to the facility
• Ensure the highest standards for food, beverage, sports, recreation activities and other property services
• Analyze financial statements (income and expenses) relative to budgeted goals and take corrective measures as necessary. Prepare monthly financial reports for upper management and ownership.
• Participate in outside activities that are judged appropriate by the Regional Manager to enhance the presence of the property in the local community
• Professionally and efficiently stock and display merchandise
• Actively work to grow rounds and event sales at the facility through outside sales and retention strategies

QUALIFICATIONS & SKILL REQUIREMENTS:

• Must have a minimum of 3 years of hospitality management in a full-service restaurant and bar.
• Should have some experience working in an entertainment or gaming hospitality venue (theater, bowling alley, casino, etc).
• Demonstrated ability to run a professional, efficient, high quality, service-oriented operation
• Must possess excellent written and verbal communication skills
• Must be highly organized, efficient and detail oriented
• Must have excellent interpersonal skills
• Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
• Must have supervisory, coaching and staff development experience
• Must have a strong business aptitude and passion for the golf business
• Golf Knowledge preferred, but not required

Troon

True Club Management, seeks a personable, motivated and career-oriented Club Manager for the Timber Creek Amenity Center. The Club Manager will oversee all daily operations of the Clubhouse, Management team and staff functions relating, to Clubhouse food and beverage operations, Fitness Center, swimming pool, facilities and maintenance, sports courts and lifestyle events. This position is ideal for a career oriented individual who excels in hospitality and providing excellent resident/guest experience.

Timber Creek HOA is excited to announce the exceptional career opportunity of Club Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

General Purpose:

Manages all aspects of the Club including its activities and the relationships between the Club, Troon Golf, Ownership group, and/ or the Board of Directors, members, guests, associates, community, government and industry.

Essential Duties:

• Administers Club policies and procedures established by the Board of Directors and/or Ownership group.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Troon Golf Procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to the Board of Directors/Ownership group for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Oversight of beach, recreation & fitness center, tennis, membership pools (6), golf operations and golf course maintenance
• Reports directly to Troon VP of Operations and Resort General Manager

Education/Experience:

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Certificates/Licenses:

• Class A member of PGA/LPGA member preferred

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job
• Knowledge of Microsoft Office applications.
• Experience of club management and F&B operations, preferred.

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.

Troon