Technologies Manager

Job ID: 181127

Required Travel :Minimal

Managerial – Yes

Location: :USA-CA, Burbank (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

VUBIQUITY, part of the Amdocs Media division of Amdocs, connects content owners and video distributors to deliver media to viewers on any screen. Working with 600+ leading film studios, television networks, independent producers and digital first networks, VUBIQUITY brings premium content to over 1,000 global video distributors.

In one sentence

The IT Infrastructure Manager is responsible for the day-to-day operations of Vubiquity’s Datacentres’, owning User based services and Client platforms to ensure continuous operational effectiveness and improvements.

What will your job look like?

Team Leadership/Management:

Provide leadership and development to a team of infrastructure and systems engineers.

Lead and Manage Support Process, being an escalation point for critical incidents and engaging with stakeholders at all levels of the business

Manage 3rd Party vendor relationships

Setting objectives and performance goals for team members.

Foster a culture of positive change and outcomes

Conduct regular team meetings and one-on-one discussions to provide feedback and support.

Infrastructure Management:

Lead and participate in IT and Business/Client driven projects.

Work closely with Technical Project Manager to define tasks, priorities and resource allocation

Collaborate with cross-functional teams to plan, implement, and deliver technical solutions.

Ensure projects are completed on time, within budget, and meet quality standards.

Troubleshoot and resolve complex infrastructure issues as they arise.

Infrastructure Continuous Improvement:

Contribute to the development of the infrastructure strategy and roadmap.

Evaluate and recommend new technologies and tools to enhance the infrastructure environment.

Ensure the infrastructure aligns with business goals and industry best practices. Documentation and Compliance:

Maintain comprehensive documentation of infrastructure configurations and processes.

Ensure compliance with security and regulatory standards, such as GDPR and ISO 27001.

All you need is…

4+ years IT Infrastructure/Datacentre Management experience

Strong leadership and team management skills.

Strong Technical knowledge in

• Server OS management and deployment

• Storage (Quantum preferred)

• Network

• Virtualization

• Domain Services

Experience of managing and maintaining a 24/7/365 Production DataCentre

Expert knowledge of Windows and Linux Operating System environments

Good understanding of Security and best practices

Demonstrated ability in resolving incidents, problems and deploying change

Endpoint Device Management – Security, Monitoring, Patch Management

HPE Blade Infrastructure

Excellent communication, interpersonal and customer support skills

Ability to work independently and within wider organisational teams

Team player who can build relationships at all levels of the organization.

Knowledge of industry best practices for IT infrastructure.

Effective communication and interpersonal skills.

Why you will love this job:

• Be involved in a wide scope of activities!
• Work with excellent products and solutions!
• Opportunity for professional development!
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Amdocs