Program Manager – Dallas, TX

H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

H-E-B is a 115-year-old grocery retailer, but we’re a leading innovator in technology. Recently, we’ve been investing in our customers’ digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.

As a Program Manager, you’ll provide strategic guidance to project teams as you organize and coordinate one or more programs, manage vendor relationships, and oversee operations progress, ensuring delivery of successful program outcomes.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE… skills to manage and influence stakeholders?
HEAD FOR BUSINESS… ability to extract the right information from the right people to keep programs aligned with strategy and vision?
PASSION FOR RESULTS… drive to tackle opportunities by applying tools, techniques, and experience

We’re looking for someone who:
– executes via exploration / validation, with no pre-defined solutions
– makes independent decisions, based on analysis and judgment, in areas with some ambiguity and complexity

What is the work?
Management / Project Management / Strategy:
– Provides innovative / creative input to business strategy from ground zero; ensures solutions that satisfy enterprise-wide end-to-end business needs, in a combination of people, process, and / or technology
– Addresses strategic goals / problems identified by the business that result in business value; decides on suitable strategies and objectives
– Creates / maintains processes and standards; resolves program higher-scope issues
– Serves as dedicated owner of a single program or small set of related programs; participates in all aspects of assigned programs, including planning, budgeting, and staffing; analyzes program effectiveness; defines / tracks program success metrics
– Defines program solution and roadmap
– Ensures / accountable for program success from top to bottom while in development, successful roll-out to all users, and ongoing improvement of program
– Focuses on program continuous improvement as business evolves
– Serves as SME with a keen understanding of market trends, potential solutions, and impacts to other areas of the organization; applies command of existing process; identifies critical risks and dependencies; identifies team issues; may escalate for resolution
– Collaborates with stakeholders company-wide (e.g., Engineers, Designers, Digital Technology, and business leaders) Merchandising, Supply Chain, Marketing, Engineering, Finance & Accounting, Store Operations) to understand business needs end-to-end, and to ensure program evolves
– Manages product / program stakeholders across entire business; leads / evaluates Project Managers and other staff; manages / leads team to achieve velocity, quality and morale; ensures team consistently meets committed deadlines; serves as a trusted mentor and guide
– Accesses / organizes data; builds analyses to understand financial impact of business needs, proposed solutions
– Establishes / ensures standardized PM reporting; prepares reports for program directors

What is your background?
– A related degree or comparable formal training, certification, or work experience
– 3+ years of experience as a Program Manager, or experience managing 10-15 projects
– 3+ years of experience leading / influencing others in developing and aligning on vision and strategy
– Experience leading cross-functional teams a plus

Do you have what it takes to be a fit as a Program Manager at H-E-B?
– Strong working knowledge of performance / process evaluation, change management, project / program management principles and methods, and MS Office
– Working knowledge of program / project management software (Basecamp, MS Project, etc.)
– Familiarity with digital marketing
– Advanced project management skills
– Strong leadership and management skills
– Strong analytical and problem-solving skills
– Strong Agile / Scrum skills
– Strong negotiating and influencing skills
– Strong verbal / written communication skills
– Ability to manage multiple, simultaneous priorities and shift focus between projects
– Ability to build collaborative relationships
– Ability to analyze meaningful content or data and measure impact metrics related to program effectiveness
– Ability to execute on strategy and track progress against goals

Can you…
– Work collaboratively in a fast-paced, change-oriented environment
– Work extended hours

08-2020

H-E-B