Assistant General Manager

EPIC Entertainment Group is a collective of innovative producers, experiential marketers and creative designers whose sole mission is to produce unrivaled immersive experiences while having a kick-ass time doing it.

 

We provide a wide selection of services in attractions, live entertainment, event production and social engagement, creating dynamic experiences from conception to production, operation and analyzation. Our customized solutions push the limits of innovation, delivering unparalleled results and lasting impressions.

 

POSITION DESCRIPTION:

We’re looking for someone who is highly self-motivated and equally talented to manage event operations, retail, admissions and guest services while supporting the overall venue operation at one of the premiere botanical gardens in the world located in Miami, FL . This position requires extreme attention to detail and the ability to manage and motivate a team in a unique educational attraction-based setting.

In this role you will manage event production, daily admissions/ticketing operations, visitor services and retail sales for this world-class botanical garden. With a full calendar of social and special event activations, educational classes and daily activities, there is always something happening in the garden. Your job will be to hire and manage the teams, create efficient operating plans and facilitate excellent guest experiences.

 

 

JOB RESPONSIBILITIES:

·      Manage Special Event Development and Production to ensure all events are planned and executed to provide excellent guest experiences

·      Work with internal team and vendors to curate and manage specialized food and beverage offerings for events

·      Lead guest-facing teams including admissions/ticketing, visitor services and retail sales

·      Procure and manage third-party vendors in support of managed teams to ensure seamless integration with the Garden team(s)

·      Oversee the Visitor Center’s daily admissions, membership retention and retail operations, including inventory oversight, retail buying & merchandising, vendor relations, and promotions

·      Provide detailed tracking and reporting of admissions and retail sales

·      Work with volunteer services to identify opportunities for volunteer involvement; develop and oversee training programs for new volunteers

·      Manage all aspects of guest relations including concerns, recovery and feedback to ensure members and guests have an excellent experience

·      Hire, train and schedule teams to ensure adequate coverage for regular operations and special events/activations within a defined budget

·      Ensure all cash handling procedures are followed per Garden standards

·      Be a motivating positive force for all departments

·      Support the production and execution of all garden operations, events and activities

·      Build and manage budgets to ensure financial responsibility and profitability

 

QUALIFICATIONS:

·      College degree or equivalent experience preferred

·      Minimum three-to-five years of retail, box office/admissions, event and/or live entertainment experience

·      Hospitality experience a plus

·      Strong project management skills

·      Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required, with a special emphasis on Excel

·      Client focus with attention to detail, flexibility and accountability for results

·      Ability to build consensus and cultivate relationships

·      Excellent problem-solving and organizational skills

·      Excellent verbal and written comprehension and communication skills

·      Ability to multi-task and maintain a calm demeanor in a stressful environment

·      Strong leadership skills with an ability to motivate staff and support senior staff

·      Must be able to handle a fast-paced, high-pressure environment with long hours

·      Must have a flexible schedule and be willing to work weekends and holidays as needed.

·      Must have unrestricted authorization to work in the United States

 

EPIC Entertainment Group, LLC