The Stonehurst Manor, managed by Hay Creek Hotels, is actively searching for a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals at this picturesque, mountainside Manor and Restaurant.
Responsibilities
- Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
- Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate ones overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
- Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
- Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
- Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
- Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
Qualifications
- Recent 3+ years Hotel General Manager experience
- Strong background in Rooms Division, Sales & Marketing, and F&B operations
- Local market experience preferred
- Excellent computer skills including; Excel, Word & Outlook
- Experience in Property Management and POS Software
- Excellent verbal and written communication skills.
- Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
- Daily Revenue and P&L Reporting exposure and knowledge
- Strong background in hotel forecasting
- Successful completion of background and/or DMV check.
- Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
- Ability to establish a strong service culture and maintain high customer service standards
- Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
Haycreek Hotels
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