Essential Job Functions:Â
- Oversees Players Club work schedules, assign duties and responsibilities and oversees quality of performance.
- Thinks strategically and operationally about factors such redeemable credits, guest satisfaction, and marketing products.
- Is the lead expert on maintaining and using casino customer information to achieve maximum customer satisfaction.
- Interviews, hires, and trains employees; plans, assigns, and directs work; completes performance evaluations; creates corrective action; and provides positive feedback; addresses complaints and resolves problems.
- Partners within casino departments to maximize promotion and event communications to ensure successful roll-out and continual implementation.
- Establishes and maintains a consistent image throughout all product lines, promotional materials, and events.
- Assists other departments with information of upcoming events, as needed.
- Acts as MOD as necessary.
- Required to be on-call 24/7.
Education:
- Bachelor’s degree in Marketing (preferred); combination of education and/or four (4) plus years progressive marketing experience will be accepted in lieu of education
Training and Experience:
- Two (2) years management experience required
LENAPE ENTERTAINMENT, LLC
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