Job Title: Digital Content Coordinator (Social Media)
Client Location: New York, NY
Starting: 2 weeks after offer
Salary/Pay Rate: $50/hr + benefits
Firm, non-negotiable: Yes
Hours: Part-time
Duration: Through 2023
Job Description:
Our client is seeking a highly organized, Digital Content Coordinator specializing in social media practice. This person will have demonstrated attention to detail and the ability to work independently on assigned tasks with direction and sign-off of team leader. Knowledge of current social media platforms and trends and a demonstrated skill or interest in working with a team on content ideas and implementation is essential. Other important competencies are being detail oriented and the ability to learn procedures, platforms, and tools quickly and comprehensively.
- This position is 3 days a week (Tuesday-Thursday) with at least Thursday being onsite
- Candidates will submit three examples of social media content they believe are good representations of where our channels should go, with a short one-line explanation for each as to why they chose these examples
Responsibilities include but are not limited to:
Content: Assisting with concepting and creating social media content.
Scheduling: Batch scheduling social media posts across platforms using our social media management tool, and creating links using our UTM tool. Assistance with pre-scheduling work including team content calendar organization & hygiene, and securing timely approvals.
Sprinklr: Regularly adjusting automated listening features to volume and topic needs for team leadership and other stakeholders. Assistance with pulling screenshots examples, and quantifying for topic volume and trending topic reports.
Monitoring and Community Management: Daily monitoring of all channels for any threat comments or comment volumes; alerting social team leader about topic and assisting with follow-ups. Identifying opportunities to positively engage with our customers, elected officials, and with peer accounts, including opportunities to become involved in trending and cultural conversations and trends, as well as identifying non-customer service customer questions that require a response and escalating to social team.
Storm Coverage: Reach a level of competency to be able to independently cover storm shifts as part of our 24hr team, 12hr shift rotation during storm events. This includes storm specific monitoring, recapping to stakeholders at set times, ad hoc posting on social, and other storm related coverage items as needed.
Project Management Assistance: Follow-up’s with internal / external stakeholders, about deliverables status. Distributing team’s toolkits, trainings, and forms as needed and as directed by social team members. Coordinating approval of paid social media creative content to ensure integrated approach.
Client Description:
Founded in 1823, this client operates one of the world’s largest energy delivery systems, and provides electric, gas, and steam services for 10 million people in the Greater New York region. You read that right, 10 million! With the goal of providing cleaner and more efficient energy choices, they are always looking toward the future and exploring innovating ways to take advantage of developing technologies that better serve consumer needs. As a leader in the industry, they listen to consumer needs and are working to provide more control over when and how power is used. Innovative and creative? We love that!
The company culture? Award winning! Our client fosters an empowering and inclusive workplace culture with over 15,000 employees who make all the difference in the company. Our client has received top accolades for their continued diversity efforts and unique opportunities for women in the field. Each opportunity with this client is exciting, while they are already amazing, your digital expertise can help make them extraordinary! Your creative passion, fresh perspectives, and commitment to learning will help drive a seamless customer experience. You will gain new skills (and perfect your current ones), partner with some of the worlds smartest individuals, expand your portfolio and update your resume for the next opportunity.
Aquent
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