Job Responsibilities
- Accept watches and jewelry for repair and services
- Evaluate items’ condition and clearly identify necessary repairs
- Communicate instructions for servicing and enter information clearly into the POS system
- Responsible for merchandise transfers
- Assist sales team with customer orders
- Assist customers with concerns
- Facilitate delivery of merchandise to customers
Requirements
- Previous customer service experience
- Experience in a luxury retail environment strongly preferred
- Ability to maintain composure in high pressure, fast-paced environment
- Good listener and communicator
- Organized and good at multi-tasking
- Comfortable at handling phone calls and in person correspondence
- Professional and welcoming presentation
- Demonstrates attention to detail and has a sense of urgency
- A passion for the jewelry industry
Razny Jewelers
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