Assistant Customer Service Manager

Position Summary:

Carboline is seeking a Customer Service Assistant manager to help out at our Headquarters located in St. Louis, MO. This person would be responsible for Responsible for assisting with Customer Service process implementations, portal review and implementation, day to day assigned managerial tasks and special projects as they arise. This person will have 10-15 direct reports. Also will perform typical customer service representative functions.

Requirements:

High School Diploma or equivalent, 4-year Business degree or 7-10 years Customer Service experience, 1-3 years Supervisory or Management experience.

Physical Requirements:

This position requires minimal physical activity but does require computer usage for an extended period of time – up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.

Essential Functions:

• 30%-50% Order entry for various regions, as needed.

• Manage a team of 6 or more Customer Service Representatives.

• Handle personnel issues, performance reviews, etc. for those employees.

• Handle escalations from Sales Reps, related to personnel, service, and specific order issues.

• Participate in Sales Region Meetings

• Monitor coverage for Region Inboxes and Phones

• Communicate and train Team on changes to policies, processes, products, etc.

• Assist in new hire process

• Coordinate new hire training

• Coordinate ongoing Team Training

• Assist with Team backlog, shipped not invoiced, and open orders

• Escalate production & inventory issues

• Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance

• Handle special assignments as needed.

• Committed to adhering to Carboline’s safety and quality programs.

• All other duties as assigned

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best”

Carboline