We are searching for a customer service rep who will provide world class service to best customers on earth. You will receive requests and inquiries from our customers and sales personnel. In this role you will provide information and price quotations to our customers and sales personnel. You will also processes sales orders and returns and coordinate with other departments through to completion. This role is key to our success. We are growing and looking for someone join us on our journey!
Description
Essential Functions:
- Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the customer / sales personnel using SAP
- Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
- Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
- Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and re-deliveries from vendor
- Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
- Keeps lines of communication open with Manager/Sales Personnel
- Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
- Keep up to date information on customers
- Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report
Qualifications
- two years of customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
- inside sales experience would also be considered
- Familiarity with call center and customer service in industrial packaging distribution
- Experience with SAP a plus
- Working knowledge CRM management systems
- Thorough knowledge of outbound calling techniques and customer service measurements of success
- Demonstrated ability to communicate effectively both verbally and in writing
- Background with distribution methods, process improvement programs and procedures
Ernest Packaging Solutions
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