Division Director IN211

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Family & Social Services Administration (FSSA):

FSSA was established by the Indiana General Assembly in 1991 to consolidate and better integrate the delivery of human services by state government. FSSA is a health care and social services funding agency. Ninety-four percent of the agency’s total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The six care divisions in FSSA administer services to more than 1.5 million Hoosiers. FSSA’s mission is to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.

Salary: This position traditionally starts at an annual salary of $93,002.00. Salary for this position may be commensurate with education and job experience.

Role Overview: IN211 is seeking a highly motivated, experienced individual with proven leadership skills to lead 3 pillars of Indiana 211, which include enhancement of Indiana 211 Outreach strategy, supporting and growing a robust, source-of-truth community resource database in Indiana, while also driving business and community resource decisions from reliable, up-to-date data storytelling. Be part of a growing, strategically thinking team who strives to provide the best connections to resources in every county in Indiana.

The ideal candidate will have a graduate level degree or study in the human services field as this level of degree is best for this role. A bachelor’s degree plus training or experience in the human services field could be in lieu of a graduate degree. The high-profile nature of this position requires five or more years’ experience in a supervisory role. Some travel may be required.

A Day in the Life:

The essential functions of this role are as follows:

• Review and evaluate organizational effectiveness, goal determination, and strategic planning, etc., makes recommendations for improvement.
• Develop and coordinate plans and policies, resources, and mission as well as goals, vision and expectations of agency or program.
• Provide guidance to agencies and the public regarding applicable laws and rules.
• Supervise subordinate personnel including hiring, determining workload, and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.
• Monitor agency or program budget including revenues, expenditures, and budget projections.
• Communicate with news and other media. responds to media questions or requests in an appropriate public relations manner.
• Coordinate with other government officials on planning issues (i.e. federal and/or state agency directors, etc.).
• Coordinate, review and evaluate the use of appropriate controls and standards for the agency.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You’ll Need for Success:

You must meet the following requirements to be considered for employment:

• Extensive knowledge of agency and/or organizational program(s) and business practices.
• Extensive knowledge of State programs and resources, public policy, and program evaluation.
• Ability to develop and/or measure program outcomes.
• Ability to create and maintain strong working relationships with key public and private government and business leaders.
• Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.
• Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.
• Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels.
• Make sound, well-informed, and objective decisions. perceives the impact and implications of decisions.
• Ability to identify problems. determine accuracy and relevance of information, and to use sound judgment to generate and evaluate alternatives and to make recommendations.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

Indiana Family and Social Services Administration