Director, Salesforce Operations

About Braven

We believe that the next generation of leaders will emerge from everywhere. We empower promising college students with the skills, confidence, experiences, and networks necessary to transition from college to strong first jobs, which lead to meaningful careers and lives of impact.

Learn more about Braven’s impact:

https://impactreport.bebraven.org/

https://jobsreport.bebraven.org/

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Salesforce Operations who will lead a team of Salesforce and data specialists to maintain and continuously improve the data tools and systems that our programs rely on. As both a team leader and member of the Systems team at Braven, you will define the strategy and roadmap to enable Braven’s regional execution teams to have reliable access to high-quality data and insights.

This role is on the Systems team and reports directly to the Managing Director, Data Operations.

What You’ll Do

• Coach and develop a team of Salesforce administrators and engineers/developers to achieve group and individual goals (20%)
• Lead the maintenance and improvement of Braven’s suite of data technology, including Salesforce, Form Assembly, and Campaign Monitor (30%)
• Provide excellent thought partnership and customer service to regional execution teams to reliably access high-quality data and data intelligence (30%)
• Collaborate closely with the software engineering team to ensure accurate and reliable flow of data across our systems (20%)
• Other duties as assigned.

Minimum Requirements

• 5+ years of experience in a non-profit data role, strategy consulting, or other quantitative and analytical function. The majority of your professional experience has involved building or maintaining Salesforce and business intelligence software (i.e., PowerBI, Tableau, Periscope, or Looker) for similar-size or larger organizations, preferably in the non-profit field.
• 2+ years successfully managing and developing others

Preferred Qualifications

• Salesforce Certifications: Admin (201)
• Experience with Nonprofit Success Pack (NPSP)
• Knowledge of and experience with one or more of the following vendor solutions: Campaign Monitor, Classy, Conga, Duplicate Check, FormAssembly, Mogli
• Beginner to intermediate knowledge of SQL. While you do not need to be an expert at SQL, you are willing to dive into SQL statements that may be dozens of lines long.
• You have strong proficiency with Excel and/or Google Sheets
• You have a strong design sense when crafting data models, holding yourself and others to a high bar when it comes to creating schemas that balance ease of use, efficiency, and data integrity.
• You love collaboration and are good at it. You understand why your data and operations work is important to your organization and how it is in service of a shared mission.
• You have successfully led cross-functional and strategically important projects. At the same time, you excel at balancing projects with daily operations, paying close attention to detail in both and communicating well with all stakeholders
• Ability to thrive and lead multiple projects in a fast-paced work environment
• You have a demonstrated commitment to equity and inclusion.
• You exemplify Braven’s core values.
• Your experiences have informed your belief in Braven’s mission and have prepared you to work with, or for, Braven’s student Fellow population.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands

• Ability to work in-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC)
• Travel 3-4 times per year

Additional Requirements

• Authorized to work in the U.S.
• Must be fully vaccinated and have received the Booster vaccination against COVID-19 and provide proof of such by the date of hire. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Exempted individuals will be subject to weekly testing if they engage in any in-person work activities.

Application & Interview Process

While the interview process may vary slightly, the general process will be:

• Phone screen with Talent Team member
• Performance Task
• Interview with Hiring Manager
• Panel Interview with Key Partners
• Reference Checks

Compensation and Benefits

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $105,000 – $131,200 in Atlanta, $110,500 – $138,100 in Chicago, and $121,600 – $152,000 in Newark and NYC. Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• A one-month paid sabbatical after 4 years on staff

Location

We gather in the office two to three days a week. Therefore, we require teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, Newark, or New York City. Each teammate can use at least two flex days per week of their choosing to work remotely. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.

Commitment to Diversity, Equity, and Inclusion

At Braven, we are committed to attracting, engaging, developing, and retaining a diverse team. Braven operates in the context of our American culture, against the backdrop of systemic racism and oppression of marginalized people since our country’s founding. We are committed to assembling leaders at our organization who have emerged from everywhere, with a particular emphasis on those who share the racial and income backgrounds of our Fellows, and creating an inclusive culture that allows all teammates, of all experiences and identities, to thrive.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Braven