Insight Global is actively working with one of the nation’s top residential builders to identify a Customer Service Manager for the Charleston, SC market. This individual will be responsible for working with the homebuyer from initial purchase period through the lifespan of the warranty. They will work directly with the homeowner to ensure their overall satisfaction, while also de-escalating issues and resolving any urgent problems that come up. The role will be about 50% in the office, responding to issues via phone/email and the other 50% will be in the field to meet homeowners onsite and complete purchase follow-ups. Our client is looking for someone who wants longevity, along with a rich and rewarding career. There is extensive room for growth and career achievement, and they will support and train along the way. If you have an interest in and some prior experience in the construction industry and are looking for your next career, apply today!
Must Haves
- 2+ years of experience in a customer support role, such as a customer service agent, restaurant waitress/waiter, sales specialist, or similar
- Strong customer service skills with ability to adapt to and respond to different personality types
- Excellent written and verbal communication skills
- Professional demeanor with drive to grow in a career
Additional Information:
- Direct-hire opportunity
- Mileage reimbursement for home follow-ups
- Extensive room for growth to senior-level positions
- Full medical, dental, vision benefits; 401k; holiday pay; PTO/sick time offered
Insight Global
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