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General Manager

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Job Description: General Manager

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

  • Maintain exceptional guest-centered culture which exceeds customer expectations
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
  • Maintain appearance and safety of the facility
  • Manage and maintain inventory and ordering of supplies in a timely manner
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
  • Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
  • The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
  • Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
  • Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
  • Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
  • Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
  • Manage customer service specific to the location

Leading the Team:

  • Live and breathe the Core Values of BEAT THE BOMB:
  • Bring Positivity
  • Take Responsibility
  • Build the Future
  • Create the Fun
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
  • Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
  • Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
  • Responsible for the creation, management, and coordination of staff schedules
  • Responsible for running unit payroll
  • Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

  • You own all facets of your business, you are entrepreneurial-minded and a creative thinker
  • F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
  • You like to get out in the community, make connections and build relationships
  • You like to get your “hands dirty” (we’re a paint-blast facility after all!)
  • Proven people leadership with success in building positive service cultures and high team engagement
  • Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
  • High level of interpersonal savvy
  • Ability to resolve conflict among customers and/or staff in a professional manner
  • Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
  • Approachability, trustworthiness, honesty, and a high level of integrity is required
  • Ability to control a room/large groups – including children and their parents : )
  • Strong commercial and operational expertise
  • Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

  • Minimum 10 years experience (management experience required)
  • Management of a facility that includes an F&B component
  • Knows the importance of driving exemplary reviews
  • Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
  • Multi-unit management experience is desired but not required
  • Significant knowledge of and relationships in the local market
  • Experience as a leader of new unit/location preferred, including Grand Opening
  • Experience in sales/customer service required
  • Experience building and leading a team
  • Experience in Microsoft Office products required
  • Experience with GSuite products preferred
  • Bachelor’s Degree
  • References upon request

What We Offer:

  • Competitive salary with annual bonus opportunities
  • An opportunity to advance or expand your career with company growth
  • A chance to be a part of an exciting and fast-growing start-up team
  • Friends & Family ticket discounts!
  • Attractive PTO plan
  • Medical, dental, and vision insurance
  • Commuter Benefits

BEAT THE BOMB

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Expiration date:
10-17-2023

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