General Manager

Job Description: General Manager

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
• Bring Positivity
• Take Responsibility
• Build the Future
• Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker
• F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff in a professional manner
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operational expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

• Minimum 10 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
• Multi-unit management experience is desired but not required
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with GSuite products preferred
• Bachelor’s Degree
• References upon request

What We Offer:

• Competitive salary with annual bonus opportunities
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Attractive PTO plan
• Medical, dental, and vision insurance
• Commuter Benefits

BEAT THE BOMB