Sharesale
Log InSign Up
HomeDirector, Digital Customer Experience

Director, Digital Customer Experience

Overview

The Director, Digital Customer Experience will direct and manage strategies and operations to maximize the ROI across digital channels. Generally, is responsible for collaborating to manage all aspects of the eCommerce business including, business planning, optimization of the website experience to drive conversion, margin dollars and new customers, and the successful release of new website functionality. This role will oversee day to day, direct-to-consumer operations management to ensure executional excellence and seamless integration with creative, merchandising, order fulfillment, customer service, and marketing teams.

Job Responsibilities

Core Accountabilities:

  • Oversee the creation of the eCommerce strategy integrating innovative solutions to achieve aggressive online growth plans including omni-channel initiatives.
  • Design and maintain a roadmap of website enhancements to drive incremental business results and improved customer experience.
  • Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross-functional partners.
  • Lead personalization and A/B testing in partnership with Creative and outside vendors to optimize promotions and user experience across all platforms such as, but not limited to, desktop, mobile web, and mobile app platforms.
  • Provide strategic direction regarding user experience, content and search to internal and/or external business partners.
  • Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into current and future eCommerce projects.
  • Effectively lead a team in a fast-paced environment including setting structure and priorities in order for the work requests from multiple areas to be managed and executed according to merchandising/marketing calendar.
  • Create and foster a collaborative approach to working with merchandising, creative and digital marketing team to achieve timely, efficient and seamless execution of the current and future priorities of the business.
  • Understand and anticipate technological advances responding in appropriate ways for the business to successfully navigate opportunities.
  • Managing the relationships between business partners and cross functional partners, including communication, prioritization, coordination, and allocation of resources.
  • Managing vendor relationships and contracts including evaluating alternative solutions to enhance current and future business objectives.
  • Lead, inspire, and manage the eCommerce team promoting productive behaviors to effectively take people and the organization through change.

Qualifications

Ledership Expectations:

  • Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
  • Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
  • Serve as an Eddie Bauer advocate in the industry and marketplace.
  • Recruit, identify, develop, and retain talent that delivers performance excellence.
  • As a manager, serve as a leader of company culture, norms, and conduct.
  • Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Education/Experience Required:

  • Bachelor’s degree required
  • 10-15 years of B2C retail and eCommerce experience required
  • Extensive knowledge of eCommerce technology landscape and partner networks
  • Demonstrated strong business judgment and decision-making skills with the ability to identify, prioritize, and articulate highest impact initiatives
  • eCommerce experience in a highly dynamic environment
  • Proven leadership of large eCommerce projects
  • Outstanding analytical skills with strong experience interpreting test results and drawing conclusions
  • Proven ability to influence technical teams, business partners, leadership, and vendor partners
  • Excellent written/verbal communication skills
  • Oracle ATG preferred

Requirements & EEO Statement

The salary range for this position is $150,000 to $200,000 annually. Pay is based on several factors, including but not limited to position offered and work experience. In addition to your salary, SPARC Group, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found in the Benefits Guide that is available from our Human Resources Department.

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
Eddie Bauer

Related jobs:

$$
Job Type:
Extra
Skills:
Acting

Casting Call: Female African American EMT for “Da Apartments 2”

Job Description:
We are casting for a female African American actor to portray an EMT in Da Apartments 2, an independent movie. This is a featured background role that offers an exciting opportunity to work closely with the production team and network with other professionals on set.

Job Responsibilities:

  • Portray an EMT in various scenes, assisting with the setup and maintaining a professional demeanor.
  • Follow direction from the production team to ensure the role is performed accurately and within the context of the scene.
  • Collaborate with other actors and background extras as needed during the shoot.

Requirements:

  • Female, African American, aged 25-45.
  • Must own navy pants or black pants and a large shirt.
  • Must have a professional appearance suitable for an EMT role.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).
  • Open availability for the full duration of the shoot (10 hours).
  • Punctuality and the ability to follow directions on set are essential.

Compensation:

  • Flat rate of $100 for 10 hours of work.
  • Payment will be made via NET 30.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Press Extras for Netflix Comedy Series

Job Description:
We are seeking male and female extras, ages 18-65, to portray members of the press in a Netflix comedy series produced by TPS Production Services. Filming will take place in Atlanta, GA, and we are looking for individuals to play reporters, journalists, and camera operators in various scenes. This is a great opportunity to be part of a high-profile Netflix production.

Job Responsibilities:

  • Portray press members, such as reporters, camera operators, or journalists, in a range of scenes.
  • Engage in background activities like filming interviews, taking notes, or photographing events.
  • Follow the direction of the production team to accurately represent the atmosphere of a busy press environment.
  • Collaborate with other extras to create a realistic press presence during the scenes.

Requirements:

  • Open to all ethnicities.
  • Must be aged 18-65.
  • Comfortable following directions from the production team and portraying a press member professionally.
  • Must be available for two consecutive days of filming.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).

Compensation:

  • Rate: $100 for 8 hours of work per day.
  • Payment will be made via check and mailed 2-3 weeks after filming.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Police Extras for Netflix Comedy Series

Job Description:
We are casting male and female extras, ages 18-65, to portray police officers in an upcoming Netflix comedy series produced by TPS Production Services. Filming will take place in Atlanta, GA, and we are looking for individuals to appear as law enforcement officers in various scenes. This is a great opportunity to gain exposure on a Netflix production.

Job Responsibilities:

  • Portray police officers in various scenes, performing duties such as patrolling, providing security, or responding to incidents.
  • Maintain a professional law enforcement demeanor throughout the shoot.
  • Follow direction from the production team to ensure authenticity in portraying police roles.
  • Collaborate with other background actors to create a realistic police presence in the scenes.

Requirements:

  • Open to all ethnicities.
  • Must be aged 18-65.
  • Comfortable following detailed directions from the production team.
  • Must be available for two consecutive days of filming.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).

Compensation:

  • Rate: $100 for 8 hours of work per day.
  • Payment will be made via check and mailed 2-3 weeks after filming.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Government Staff Extras for Netflix Comedy Series

Job Description:
We are seeking male and female background extras, ages 18-65, to portray government staff in a Netflix comedy series produced by TPS Production Services. Filming will take place in Atlanta, GA, and extras will appear as office or government employees in various scenes. This is a fantastic opportunity to gain experience on a high-profile production.

Job Responsibilities:

  • Portray government office staff in various scenes, engaging in typical office activities such as working at desks, walking through hallways, or attending meetings.
  • Follow directions from the production team to ensure the appropriate office atmosphere is maintained.
  • Collaborate with other background extras to create a realistic government office environment.
  • Maintain professionalism on set and be prepared for long shoot days.

Requirements:

  • Open to all ethnicities.
  • Must be aged 18-65.
  • Comfortable following detailed directions from the production team.
  • Must be available for two consecutive days of filming.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).

Compensation:

  • Rate: $100 for 8 hours of work per day.
  • Payment will be made via check and mailed 2-3 weeks after filming.
$$

Casting Call: A-List Music Video – Various Roles

Job Description:
We are casting for a confidential A-list music video directed by Dave Meyers, produced by Freenjoy, and shooting in Los Angeles. The video will feature a diverse range of characters, from streetwise “dope girls” to eccentric “politicians,” in a series of high-energy, action-packed scenes. All roles are non-speaking, and the production seeks actors with unique, authentic looks and energy. The shoot will be under a SAG Music Video Contract, but both SAG and non-SAG talent are welcome to apply.

Job Responsibilities:

  • Portray one of the specified roles in the music video, following direction from the production team.
  • Be comfortable performing actions specific to the role (e.g., dancing, interacting with props, embodying specific emotions).
  • Maintain professionalism on set, work within a collaborative environment, and bring the desired energy for each scene.
  • Some roles may require partial nudity, physical contact, or intense scenes. Please ensure comfort with your selected role’s requirements before applying.

Available Roles:

  1. Dope Girls: BIPOC, Female, ages 18-30. Strong, magnetic look, hanging out in cool street environments.
  2. Dope Girl on Car Hood: BIPOC, Female, ages 18-30. Grinds on the hood of a car, legs spread, wind blowing through hair.
  3. Bald Gangster / Long Beach Tattoo Guy: Black, Male, ages 18-50. Shows off a real or painted “LB” tattoo.
  4. Subwoofer Girl: BIPOC, Female, ages 18-30. Hair vibrates up as subwoofer goes off, light, straight hair required.
  5. Braless Woman: BIPOC, Female, ages 18-30. Heavy-chested, bouncing in slow motion in a bounce car. Must wear a tight white T-shirt without a bra.
  6. Fellas with Dogs: BIPOC, Male, ages 18-40. Muscular build, comfortable handling large dogs.
  7. Twerking/Jiggle Woman: BIPOC, Female, ages 18-35. Twerks, with visible jiggle from bass vibrations.
  8. Shadow Man: Male, all ethnicities, ages 18-50. Silhouetted figure discovering a dark secret.
  9. Concerned Mother: Black, Female, ages 40-55. Distraught, searching for her missing daughter.
  10. Uncle: Black, Male, ages 40-70. Appealing for help, with a unique look (bruised eye or condition).
  11. Eye Witness: Male, all ethnicities, ages 30-50. Chef who witnesses a crime, authentic and unique appearance.
  12. Politician: White, Male, ages 40-70. Running away from the hero, visibly terrified.
  13. Creepy Man: Male, all ethnicities, ages 30-40. Greasy appearance, touches a young girl’s hair.
  14. Bodybuilder: Black, Male, age 40s. Poisoned by hero, seeks revenge before taken down.
  15. Strip Club Cocktail Waitresses: Female, all ethnicities, ages 18-30. Magnetic, tending to VIP tables.
  16. Pole-Dancers/Strippers: Female, all ethnicities, ages 18-35. Unique, acrobatic dancers with burlesque skills.
  17. Young Hustler: Black, Male, ages 18-35. Gambles at a VIP table in a strip club.
  18. Featured Scholarship Stripper: BIPOC, Female, ages 18-35. Dead-eyed, indifferent to the performance.
  19. Dreadlocked DJ: Black, Male, ages 30-50. Hating on the hero talent.
  20. Cop: White, Male, ages 40-70. Regrets not killing the hero talent in ’91.
  21. Pimp: Black, Male, ages 30-70. OG who dismisses the hero talent as a joke.
  22. Featured White Sorority Girl: White, Female, ages 18-30. Blonde, preppy, with an attitude.

Requirements:

  • Talent must fit the specific age, ethnicity, and physical descriptions listed for each role.
  • Comfortable with the physical and emotional demands of each role.
  • Must be available to work in Los Angeles for the full duration of the shoot (12-hour days).

Compensation:

  • Session Fee: $593 for 10 hours or $715 for 12 hours.
  • Usage Fee: $500.
  • Travel and accommodations negotiable for non-local talent.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Extras Needed for Houston Project

Job Description:
We are seeking two Caucasian male extras for a project filming in Houston, TX. This is a rush casting call due to recent cancellations. The shoot will take place in two separate locations within Houston, and extras will be expected to arrive on time and follow the production team’s direction for various background scenes.

Job Responsibilities:

  • Act as a background extra in outdoor and indoor scenes.
  • Follow the direction of the production team to maintain continuity and the desired atmosphere in the scenes.
  • Arrive on time at the designated location and be prepared to work for the duration of the shoot.
  • Dress in wardrobe compliant with production guidelines (muted colors, no white, bright, or neon colors).

Requirements:

  • Male, Caucasian, aged 18-60.
  • Must be local to or able to work as a local hire in Houston, TX.
  • Able to follow directions and maintain professionalism on set.
  • Available to work the entire time required for the shoot.
  • Comfortable wearing wardrobe as specified by the production team.

Compensation:

  • $100 for the day.
  • Payment will be provided via check at the end of the shoot.
$$$

Casting Call: Ferguson Sales Associate for Richmond/Hampton Roads Project

Job Description:
Liquid Talent Group is casting male actors to portray a Ferguson Sales Associate in a commercial for the Ferguson plumbing branch. This role is non-speaking and focuses on conveying the professionalism and helpful demeanor of a sales associate who assists tradesmen in need of plumbing supplies. The role will require actors who can embody the “blue-collar, working man” vibe with authenticity.

Job Responsibilities:

  • Portray a knowledgeable and helpful sales associate in a Ferguson plumbing branch, assisting plumbers and tradesmen with finding necessary parts and supplies.
  • Act out scenes in which you assist customers in-store or over the phone, using expertise and interpersonal skills to quickly provide solutions.
  • Demonstrate a friendly, approachable demeanor while maintaining a sense of urgency, as the customers are often pressed for time.
  • Work with the production team to ensure that the tone and demeanor of the character align with the project’s vision.

Requirements:

  • Male, aged 30-50, all ethnicities.
  • Must have a rugged, relatable look (not a TV star or model), with average, athletic, or slightly overweight body types being acceptable.
  • Short to medium-length hair, clean cut, with neat and well-groomed facial hair if applicable.
  • Experience or familiarity with the trades (plumbing, HVAC, electrical) is a plus, but not required.
  • Must be comfortable portraying a helpful, knowledgeable salesperson in a blue-collar setting.
  • Must be available for self-taping and potential call backs via Zoom.

Compensation:

  • $1,600 for a full-day session.
  • Additional $1,600 usage fee for broadcast, paid social media, print, and video distribution. Usage rights include 1 year of nationwide broadcast, paid social media, print, and video, with 5 years of internal usage. Rebuy is at the client’s discretion.
  • Travel arrangements negotiable.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Private School Students for Netflix Limited Series “His & Hers”

Job Title: Background Actors – Private School Students

Job Description:
Hylton Casting is seeking female background actors to portray private school students in the Netflix limited series His & Hers. This is an exciting opportunity to be a part of an exclusive Netflix production. Filming will take place in Atlanta, GA, with scenes set in both interior and exterior locations at a private girls’ school.

Job Responsibilities:

  • Portray a private school student in various scenes set at a girls’ school.
  • Follow direction from the production team to ensure seamless integration into school-related activities.
  • Maintain professionalism and attentiveness during filming.
  • Wear wardrobe provided by the production team, appropriate for the private school setting.

Requirements:

  • Female, aged 18-30.
  • All ethnicities are welcome to apply.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).
  • Comfortable working full days on set.
  • Must be available for wardrobe fitting prior to the filming dates.

Compensation:

  • Standard background actor rate will apply.
  • Additional compensation for wardrobe fittings, as per production guidelines.

Casting Call: Female Stand-In for Major Docu-Series

Job Description:
A major docu-series is seeking a female stand-in of Indigenous or Native descent to join the production. This role requires a reliable and professional individual to act as a stand-in for the lead actress, assisting the crew with camera setups, lighting adjustments, and scene rehearsals. Filming will take place in Albuquerque (ABQ) and Jemez, New Mexico.

Job Responsibilities:

  • Act as a stand-in for the lead actress, maintaining her position and movements during technical setups.
  • Assist the production team with lighting, camera framing, and blocking rehearsals to ensure optimal shot composition.
  • Maintain attention to detail to ensure accuracy in replicating the lead actress’s actions and positioning.
  • Follow direction from the director and crew to ensure the production runs smoothly.

Requirements:

  • Female, aged 18-40, of Indigenous or Native descent.
  • Height: 5’5″ to 5’7″.
  • Must be local to or able to work in Albuquerque (ABQ) and Jemez, NM (no travel or lodging provided).
  • Prior experience as a stand-in is preferred but not required.
  • Ability to stand for extended periods and follow detailed instructions on set.

Compensation:

  • Rate: $140 for 8 hours of work.
  • Overtime paid as per production guidelines if required beyond 8 hours.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Restaurant/Bar Patrons for Overnight Shoot

Job Description:
We are seeking 15 men and women of all ethnicities, ages 28-44, to portray bar or restaurant patrons for an upcoming ad filming in the Kennesaw, GA area. This role is perfect for those who love a vibrant bar atmosphere, especially sports lovers! The shoot will be an overnight session, so we’re looking for night owls who are comfortable working late hours.

Job Responsibilities:

  • Portray a bar or restaurant patron in a lively setting.
  • Engage in background actions such as socializing, watching sports, or enjoying the restaurant/bar environment.
  • Follow direction from the production team to ensure smooth execution of scenes.
  • Maintain a positive and professional attitude while working overnight hours.

Requirements:

  • Male and female actors, aged 28-44.
  • Open to all ethnicities.
  • Must be comfortable working an overnight shoot, with call time expected around 9 PM and continuing until early morning.
  • Sports lovers are encouraged to apply, as this role may include watching or engaging with sports content.
  • Must be local to or able to work as a local hire in Kennesaw, GA (no travel or lodging provided).

Compensation:

  • Rate: $120 for 10 hours of work.
  • Payment by check at the end of the workday (same day pay).
$$
Job Type:
Extra
Skills:
Acting

Casting Call: Background Actors for “The Oval” Season 7

Job Description:
CAB Castings, LLC is seeking background actors to portray various roles for the hit TV show The Oval Season 7. We are casting for three key background roles: medical staff, cleaning crew, and military officers. This is a fantastic opportunity for both male and female actors of all ethnicities, aged 21-70, to be part of this dynamic series filming in Atlanta, GA.

Job Responsibilities:

  • Medical Staff: Portray hospital or clinic staff in a professional and realistic manner. Background action may include tending to patients, preparing medical equipment, or general hospital/medical activities.
  • Cleaning Crew: Perform background actions that mimic real-life cleaning staff duties in a government or office setting. This may include cleaning tasks such as wiping surfaces, sweeping, or organizing spaces.
  • Military Officers: Portray military personnel in a serious and authentic manner, following the direction of the production team to maintain a professional and disciplined demeanor.

Requirements:

  • Open to all ethnicities and genders.
  • Age range: 21-70.
  • Must be comfortable portraying the respective roles (medical staff, cleaning crew, or military officers).
  • Ability to follow direction and maintain professionalism on set.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).
  • Open availability for full shoot days (8 hours or more).

Compensation:

  • Rate: $100 for 8 hours of work.
  • Overtime paid as per production guidelines for hours worked beyond 8 hours.
$$
Job Type:
Extra
Skills:
Acting

Casting Call: DJ for “P-Valley” Season 3

Job Description:
Hylton Casting is seeking a talented DJ to portray a country western bar DJ for P-Valley Season 3, filming in Atlanta, GA. We are looking for an experienced DJ who can bring energy and authenticity to the scene, setting the vibe in a lively country western bar setting.

Job Responsibilities:

  • Portray the DJ in a country western bar, playing music and engaging with the crowd.
  • Set the atmosphere of the bar with high-energy music selections (following production direction).
  • Be comfortable with acting as a DJ on camera, interacting with bar patrons, and maintaining the bar’s lively vibe throughout the scene.
  • Follow the direction of the production team to ensure smooth transitions and authenticity in the portrayal of a DJ.

Requirements:

  • Must have real DJ experience and feel comfortable performing on camera.
  • Open to Black/African American actors, all genders, aged 18 and older.
  • Must be local to or able to work as a local hire in Atlanta, GA (no travel or lodging provided).
  • Comfortable working long hours on set and able to maintain energy throughout the shoot.

Compensation:

  • Standard background actor rates will apply.
  • Additional compensation for any special scenes or extended hours as per production guidelines.

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-30-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!