The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Continually strive to develop staff in all areas of managerial and professional development
- Assist with recruitment and training of staff (training, developing, testing, and coaching)
- Assist in creating sales goals
- Build and promote teamwork through proactive interaction
- Accommodate and anticipate guests needs
- Accurately forecast staffing needs to ensure optimum customer service
- Ensure all service standards meet Tao Group Hospitality guidelines
- Ensure that private events, catering, and banquets are successfully executed
- Control cash and other receipts by adhering to cash handling procedures
- Prepare all required paperwork, including forms, reports and schedules
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Assist and conduct conflict resolution, corrective actions and coaching
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
- Ensure nightly and/or weekly opening and closing side duties are followed
- Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
- Provide administrative support
- Assist and/ or completes additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- High School Diploma or equivalent required
- College degree preferred
- Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to the Company standards
- Possession of/or ability to possess valid working card as required by state/city and venue
- Proficient in Windows Microsoft Office
- Knowledge of POS and back office reporting systems
- Knowledge of profitability analysis and budgeting, cost of sales, payroll management
- Knowledge of nightclub operations and beverage service
- Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
- Knowledge of special events and banquets
- Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group Hospitality
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