Event Manager| Waterloo Convention Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $40,000 to $50,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events
• Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings
• Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility
• Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements
• Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event
• Create and distribute event documents to staff, and notifying staff as updates are made
• Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met
• Work with Operations team to properly prepare the space sets
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Prepare pre and post event invoice documents to meet payment schedules
• Oversee event staff and provide leadership during event ensure smooth event execution
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Manage the event functions from pre-event move-in through move-out
• Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests
• Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed
• Serve as Manager on Duty as scheduled to support the Event Management Team
• Other duties and responsibilities as assigned

• At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience
• Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous
• Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level
• Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportation 
• Ability to identify and act on the needs of facility clients and guests
• Knowledge of crowd management and control techniques
• High level of customer service practices and experience
• Managerial skills in regards to overseeing staff and understanding event staffing needs
• Familiarity with reading and executing contracts
• Working knowledge of fire and public safety regulations
• A/V equipment and electronic systems experience preferred but not required
• Recognize and understand terminology commonly used in entertainment/convention/public assembly settings
• Willingness to work long shifts, nights, weekends, and holidays as events require

Comcast