COMPANY OVERVIEW
Vesta Property Services provides property management and related services to developers of planned unit communities and residential associations. Headquartered in Jacksonville, Florida, Vesta offices are strategically located throughout the Sunshine State. Vesta employs over 1,500 trained and educated professionals providing a wide spectrum of services to residents of more than 300,000 homes in over 800 communities.
SUMMARY
The assistant manager is responsible for establishing and maintaining guest services. The position is responsible for the various tasks involved in the overall operation of the facility, including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of the facility.
RESPONSIBILITIES AND DUTIESÂ include the following:
- Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
- Recruits, trains, develops and communicates with all staff as well as assesses performance on a regular basis.
- Implements and maintains guest service standards.
- Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
- Plans and assigns daily goals, tasks and assignments.
- Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
- Assists in adjusting strategies.
- Maintains adherence to all company policies and procedures.
- Manages all office tasks, including management of funds and media, receiving, inventory and payroll.
- Performs any other duties as assigned by supervisor.
COMPETENCIES:
Problem Solving/Analysis.
Leadership.
Teamwork Orientation.
Customer/Client Focus.
Initiative.
Time Management.
Communication Proficiency.
SUPERVISORY RESPONSIBILITY:
This position manages all employees of the department and is responsible for leadership of the employees within its department.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand; walk; and reach.
This job requires the employee to lift at least 25 pounds infrequently.
TRAVEL:
Travel is primarily local during the business day.
QUALIFICATIONS:
- High school diploma or equivalent.
- Experience in the customer service industry.
- 5-7 Years Management Experience.
BENEFITS:
One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).
AAP/EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES MAY BE ASSIGNED
The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
This job description has been approved by all levels of management.
Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.
Vesta Property Services
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