IDR is seeking a talented Producer II to join our world renown videogame/esports clients! This postion require someone local to the Los Angeles area with around 4 years of experience as a producer in the gaming, tech, or entertainment space. This is a 12 month contact with possible extension or conversion. If you are looking to join one of the biggest video game companies in the world apply today!
Day To Day for the Producer
- Support overall preparedness of Global Player Support teams through documentation, escalation management, and alignment
- Work with Cross Fuctional teams, partners, and all other stakeholders to build and distribute internal content.
- Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
- Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
- Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Qualifications:
- Bachelor Degree (wide variety of majors are a great fit for the role) or equivalent experience
- Experience in Player/Customer Support strongly preferred
- Strong verbal and written communication skills
- Experience executing complex projects that span multiple teams
What’s in it for you?
- Free onsite lunches, coffee bar and onsite gym
- Medical, dental, and vision insurance
- Highly competitive salary
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 8 years in a row
IDR, Inc.
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