Hyatt Regency Green Bay is seeking a Director of Colleague Experience. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Colleague Experience is a highly visible role within the Hotel. This person is responsible for aligning associate strategies with our operations strategies and service initiatives to meet the hotels business objectives.
The Director of Colleague Experience is responsible for short and long-term planning of the HR function. This means leading strategically and tactically in the areas of workforce planning, recruitment and staffing strategies, wage and salary administration, associate and labor relations, benefits, workforce training and development, and local diversity initiatives. The Director of Colleague Experience should exude fun and have the ability to draw the best out of all Colleagues.
Duties include:
- Develop HR strategies and administer HR policies and procedures.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
- Conducts research and analysis of organizational trends, including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
- Instruct managers in developing alternatives/solutions to employee concerns and in carrying out/operating within regulatory programs
- Successfully defend against unemployment claims, Workers’ Compensation claims, etc.
- Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
- Provides employee counseling as necessary
- Plans and coordinates employee functions, suggestion programs, etc.
- Take an active role in professional HR organizations.
- Work closely with Corporate HR function.
- Coach and counsel employees to reflect Hyatt service standards and procedures.
- Have FUN.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
- 3 years or more of progressive Human Resource experience.
- Service-oriented style with professional presentations skills.
- Proven leadership skills.
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume operations, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.
- Clear, concise written and verbal communication skills in both English/Spanish preferred.
- Must be proficient in Microsoft Word and Excel.
- Must have excellent organizational, interpersonal, and administrative skills.
Hyatt Hotels Corporation
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