Account Manager – Northern New Jersey

With more than 70 years in the commercial flooring business, Patcraft defines performance by more than how our products withstand the physical demands of an environment, but also how they support human performance, productivity, health, and wellness. We deliver high-performance flooring solutions with innovative design and superior service to meet the needs of every market sector.

Specific responsibilities include daily sales calls on existing customers and new prospects. Experience as an End User + Dealer Specialist, along with some A&D responsibility. Primary focus on the Healthcare and Education segments. Additional segments include Senior Living, Multifamily, and Corporate. Must be proficient in calling on architects, designers, dealers, end users and other related customers. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening within the Northern New Jersey, and Downstate New York markets.

Responsibilities:

• Characteristics to include honesty, integrity, hard work, enthusiasm and motivation.
• Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.
• Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, CoStar, networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.

Patcraft Account Managers must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other people, both orally and in written form. Patcraft Account Managers must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Patcraft can benefit them in their projects.

Requirements:

High School Diploma/GED and previous floor covering sales experience required

If no bachelor’s degree, minimum 5 years previous industry sales experience required

Preferred:

Bachelor’s degree

Candidate already living within or familiar with the Northern New Jersey, and Downstate New York markets.

Commercial flooring preferred

Required Competencies:

• Build Trusting Relationships
• Influence Others
• Execute Action Plan
• Build Customer Satisfaction
• Initiate Action
• Adapt and Change

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Patcraft