BASIC PURPOSE: Understanding premium and luxury brand, domestic and international demographics on global itineraries for 7 day, Extended Journeys, Grand Voyages and 180 day World Cruises. Providing a variety of high caliber Guest Entertainer (GE) talent for OCI & RSSC guests with the goal to exceed guests’ expectations while striving for high guest satisfaction scores. Realizing due to a high repeat guest percentage, the need for a large pool of diverse talent. Providing administrative support and managerial direction with agents, entertainers and onboard Ship’s Management for the onboard entertainment program.
POSITION RESPONSIBILITIES:
- Audition, hire and schedule GEs representing diverse and variety entertainment of a high caliber to include: comedy, instrumentalists, classical, contemporary, vocalists, multi-person acts and all genres of performers for OCI and RSSC. Ensure GEs personal demeanor meets high brand standards in order to interact with guests when not performing as socializing is a large part of the GEs onboard responsibility.
- Creative programming and scheduling of GEs by building GE grid and changing GEs every 7-12 days based on global itineraries.
- Negotiate appropriate GE salaries.
- Plan and prepare an annual GE operations budget of more than $5 million for OCI and RSSC based on yearly itineraries. Monitor monthly spending. Investigate and resolve discrepancies. Actively seek cost savings, efficiencies and opportunities related to budgetary spending.
- Process, code and approve all GE payroll invoices, including all travel expenses and reimbursements.
- Working with current and adding new talent agencies as resources for sourcing new and up-and-coming talent.
- Review Voyage Reports and GE evaluations. Maintain database with guest satisfaction scores and Cruise Director comments on guest reaction. Respond promptly to any and all concerns, as well as, positive feedback with onboard entertainment team and agents. Open communication with agents regarding exemplary and constructive suggestions for GEs.
- Train, assist and mentor Specialist regarding all entertainment related operations.
- Working with OCI and RSSC Onboard Revenue to secure annual GE stateroom blocks.
- Working with OCI and RSSC Onboard Revenue and other non-Entertainment Departments to request GE stateroom availability and cabin blocks for special sailings and last minute challenges.
- Working with OCI and RSSC Special Services and answering all guest inquiries in a timely and professional manner.
- Liaise and work with various OCI and RSSC Departments for Reunion Cruises, ship charters, travel agency group requests, international group requests, sourcing and providing specialized entertainment programs as requested.
- Review for approval all requests for Folkloric and In-Port Performances. Ensure performance fees are within range.
- Maintain global Folkloric Grid, while continuing to research and add new, quality Folkloric and In-Port performances for booking.
- Sail on random site inspections to ensure effective programming, quality of performance and all entertainment related operational requirements are met during the actual performance.
- Attend entertainment showcases, conferences, individual performances in the US and globally, in order to identify new talent and entertainment.
- Maintain open communication with Ship’s Management on all GE related matters.
- Maintain communication with Sr. Manager, Variety Entertainment and Director, Entertainment Operations on all GE related matters.
- Assist sister company, NCL with any GEs related requests when needed.
- Support OCI & RSSC Enrichment, Music Programs and Cruise Programs areas when needed.
- Perform other job related functions as assigned.
KNOWLEDGE AND EXPERIENCE
EDUCATION: College degree preferred or minimum of 10 years of hands-on experience in the entertainment industry.
EXPERIENCE: Minimum 7 years of experience in the cruise industry or similar capacity in resorts.
KNOWLEDGE & SKILLS: Must have experience in identifying quality talent for premium and luxury markets. Ability to seek out new talent. Ability to communicate expectations with agents and GEs and maintain professional rapport without compromising high brand standards. Ability to think creatively. Ability to work in a fast-pace, deadline driven environment. Excellent negotiation skills. Ability to effectively present information using professional public speaking skills and respond to Executives, Senior Management, groups, employees, clients and guests. Ability to handle and maintain confidential information. Computer literate and skilled to build grids, PPT, BOX and other related tools to improve efficiencies. Must be organized, efficient and conduct business with integrity. Must be a team player.
Norwegian Cruise Line Holdings Ltd.
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