Collections Manager

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Collections Manager to join our team. We are seeking a candidate with exemplary leadership, communication, organizational and litigation skillsets to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail oriented, and driven to perform. This individual will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and training the collectors who are assigned to a specific client’s portfolio.

Annually salary is $50,000-65,000 plus bonus depending on experience

Responsibilities Include

• Responsible for assigning collectors their work schedules and ensure they are followed
• Responsible for meeting client and firm work standards
• Responsible for maintaining adherence to firm and client compliance policies
• Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of collectors
• Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments
• Responsible that the client recovery goal is met, this goal may be set by the client or Sr. management
• Evaluate the collectors on a monthly basis for performance informing Vice President of Collections of any problems
• Responsible for tracking of all payments and notifying financial operations upon identifying any posting issues, such as: funds not available, debtor requests hold, return or destroy payments, etc.
• Responsible for tracking and activity monitoring of client portfolios for their unit
• Continually motivate collection staff and maintain a positive work environment
• Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in their unit
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Compliance with FDCPA
• Compliance with state consumer protection laws
• Other duties as assigned

Qualifications

• Credit card collections experience
• Minimum three years of experience in call center management
• Knowledge of the FDCPA and State Consumer protection Laws
• Must be able to perform all collection duties
• Ability to work professionally and courteously with debtors, coworkers and clients
• Effective decision-making skills
• Excellent coaching/mentoring skills
• Excellent interpersonal, oral, and written communication skills with attention to detail
• Knowledge of debt collection laws and regulations
• Ability to work in a fast-paced environment and multi task effectively
• Able to work efficiently on computerized systems

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to travel occasionally when needed by the most efficient means of transportation
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

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Zwicker & Associates, P.C.