Corporate Social Media Manager

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible/Hybrid Work Arrangements (Collaborating Tuesdays, Wednesdays, and a third day negotiated with your manager in the office)

About this Opportunity

Under the direction of the Executive Director of Global Public Relations, this person is responsible for handling and implementing DTCC’s social media strategy to further build brand awareness with key partners, maintain a positive image for the firm and support DTCC’s corporate goals. By partnering closely with members of the M&C team, this person will strategize and deliver the firm’s social media strategy, keep abreast of social media trends and capabilities, educate colleagues on social media standard processes, drive social advocacy, supervise the firm’s social media policy and handle day-to-day social media activities, including oversight of the social media tool, daily postings, approvals and content development, optimize and drive improvements to sales enablement/lead generation capabilities as appropriate, collecting and reporting metrics, and monitoring social listening for brand-related posts and industry insights.

Why you’ll love this job:

• Serve as the firm’s social media lead strategist with overall responsibility for driving the firm’s social media strategy, including establishing and supervising implementation of the content strategy, establishing goals and objectives by channel as well as supporting tactics. Partner with external agencies, as needed.
• Handle day-to-day social media activities, including oversight of the social media tool, daily postings, sales enablement/lead generation and metrics.
• Partner with Marketing & Communications colleagues to plan and execute paid and organic digital campaigns that propel sales enablement and lead generation.
• Leverage writing skills and knowledge of social media best practices to ensure all content posted to DTCC channels support the brand and business goals. Provide guidance and leadership around creative and innovative ways to deliver content online.
• Identify social media influencers and flag brand-related activity as appropriate.
• Educate key collaborators across the organization on the firm’s social media policy, best practices and how to be an advocate. Identify and implement strategies to drive advocacy across the firm.
• Continually assess and evolve the firm’s social media strategy, including researching and evaluating new capabilities, tools and channels to drive the program forward in line with business objectives.
• Respond to inbound inquiries across social media channels.
• Set KPIs and provide metrics and insights on activity and results, including individual campaign, quarterly and annual reports. Review results to determine how to improve the program, including the introduction of A-B testing and reviewing current industry benchmarks.
• Support social media activity for select key executives.
• Mitigates risk by following established procedures and supervising controls, spotting key errors and demonstrating strong ethical behavior.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed for Success:

• Minimum of 8 years of related experience
• Bachelor’s degree preferred or equivalent experience
• At least 6 years of social media management experience in the B2B space, with a proven track record of growing community, engagement and leads.
• Deep understanding of the social media landscape, including trends and tools.

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Depository Trust & Clearing Corporation (DTCC)