WHO YOU ARE
• You love working in a fast paced and constantly changing retail/ home furnishing environment
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
• You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
• You’re very results driven and analytical.
• You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
• You love having a flexible schedule
A DAY IN YOUR LIFE WITH US
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
• Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
• Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
• Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
• Support the overall store business plan as well as the specific team goals
• Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
• Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
• Implement any new ways of working, processes or techniques
• Supporting the team with additional duties, as required
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Customer Relations Manager
IKEA
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Participate in interviews discussing personal experiences in the film industry
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Immigrant filmmakers, cinematographers, or media creatives currently living in Canada
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Latin creatives are especially encouraged to participate
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Comfortable sharing personal career experiences and perspectives on camera
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Interest in contributing to a documentary exploring immigrant experiences in film
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Documentary participation opportunity
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Experience contributing to a student documentary film project
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Production Designer
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Set Dresser
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1st Assistant Director
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2nd Assistant Director
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Relevant experience in the selected department preferred
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Strong teamwork and communication skills
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Submit resume or brief bio, portfolio/website/IMDb (if applicable), and role of interest
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Honorarium provided per role (based on scope and experience)
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Meals included
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Production credit
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Festival exposure opportunity
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Operate and monitor two Sony mirrorless cameras
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Ensure proper framing, focus, and exposure throughout filming
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Maintain steady tripod setups during interviews
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Experience operating Sony mirrorless camera systems
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Strong understanding of interview-style and corporate shooting formats
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Professional demeanor and reliability
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Create and manage shooting schedules
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Must be able to work as a local in Toronto/GTA
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Non-union
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