IKEA

WHO YOU ARE
• Your leadership inspires, clarifies, unleashes entrepreneurs, creates customer value, builds strong relationships and is collaborative
• You are a true People advocate with a strong passion for co-worker relations, recruitment, talent development and forecasting.
• You are a strategist with the ability to be tactical and operational when necessary.
• You are experienced in managing, coaching and developing influential teams.
• You are an energetic, innovative and entrepreneurial self-starter who is comfortable running a business
• You lead with heart and can provide direction and stability for our Co-workers
• You know what it’s like to work in a matrix organization that requires you to work with multiple internal and external stakeholders from various functions and units. You know how to engage with them, collaborate with them and
move the business forward as a result.
• You can be depended upon to act with a high level of professional and moral integrity, especially when dealing with sensitive and confidential issues.
• You have a minimum of 3 years of Human Resources experience
• You have a minimum of 2 years in a direct leadership role

WHAT YOU’LL BE DOING DAY TO DAY
• People are at the heart of our business. We create a better everyday life together by living our shared values and safeguarding our unique culture. The Unit People & Culture Manager is instrumental in making this happen by
leading the local implementation of our People Strategies.
• You will be a Business Partner for your Unit Manager and your other leadership colleagues, collaborating with them on all people-related issues.
• Help lead the entire business as an active and influential member of the unit’s strategic leadership team (your unit’s Steering Group).
• Lead and develop your local P&C team and encouraging them to build strong relationships throughout your unit.
• Focus on providing an excellent co-worker experience in your unit, including championing internal career growth and our many and varied development opportunities.
• Champion training, mentoring, coaching, forecasting and succession planning.
• Ensure that our national People strategy, is implemented and lives in your unit.
• Support and help drive the recruitment process in your unit by partnering with your Unit Hiring Managers and our Centralized Recruitment team.
• Implement our Co-worker Relations Plan by managing all local interactions with our co-workers, ensuring we uphold our labour relations principles and abide by local policies, procedures, regulations and laws.
• Demonstrate yourself, and encourage and train in others, a high level of problem solving, mediation and counseling skills.
• Meet financial goals by monitoring, analyzing and acting upon key P&C performance indicators.
• Regularly communicate and partner with your Market P&C Manager on escalated issues as well as regional initiatives and programs
• Lead Equality, Diversity & Inclusion and work-life balance initiatives in your unit.
• Support Health & Safety compliance, improvements and programs.

TOGETHER AS A TEAM
IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.

JUST SO YOU KNOW
In the IKEA world, this position is referred to as: Unit People & Culture Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
IKEA

WHO YOU ARE
• You love working in a fast paced and constantly changing retail/ home furnishing environment
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
• You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
• You’re very results driven and analytical.
• You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
• You love having a flexible schedule

A DAY IN YOUR LIFE WITH US
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
• Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
• Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
• Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
• Support the overall store business plan as well as the specific team goals
• Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
• Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
• Implement any new ways of working, processes or techniques
• Supporting the team with additional duties, as required

TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Customer Relations Manager
IKEA

• 3 years minimum of Human Resources experience.
• 2 years minimum in leadership role
• SHRM-CP or SCP, or SPHR or PHR certification Preferred
• Demonstrated experience with all HR disciplines.
• Previous experience with talent management, development and succession, high potential management, co-worker relations, change management, employment legislation, labor market understanding and trends, coaching and mentoring.

YOUR RESPONSIBILITIES
• Responsible for ensuring a qualitative and up-to-date succession plan by partnering with HR BP for legal entity, making use of global tools and processes for succession planning
• Ensures that internal investigations include an understanding of allegations, appropriate interviews, analysis and documentation, and recommendations for conclusion and course of action.
• Responsible for supporting a co-worker relations plan that effectively manages all local interactions with co-workers and ensures that all areas in the legal entities work with the labour relations principles and uphold local policies, procedures and laws – working in collaboration with Co-worker Relations Manager
• Providing support and guidance to legal entity HR BP to ensure a consistent co-worker experience for all co-workers
• Secures that the location is in compliance with internal and external employment and labor standards.

TOGETHER AS A TEAM
IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.

This position requires open availability including nights and weekends.

The salary range for this role is $93,386-138,753

Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.
IKEA