Studio Manager (Med-Spa)

Who is Chapter?

We are a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Our Value Proposition:

Chapter Aesthetics is a leading medical aesthetic studio providing evidence-based, non-surgical and cosmetic treatments for people who want to live in the “wow.” We focus on helping guests define their goals, customize their plans, start their journeys, and finally, love their results. Our values are our inspirational guide in continuing to deliver on our people-first promise, paying them well and working together to solve tough problems. If you’re ready to start your next chapter, where opportunities become possibilities to shine, let’s chat!

In this Role:

The Studio Manager (SM) is an integral role that plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales, develops strategies to improve customer service, drive studio sales, manages stock levels, and increases profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The SM coaches team members to optimal performance, recruits additional team members, and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team, works in partnership with the Managing Clinical Director, and reports directly to the Regional Business Manager (RBM).

What will you do as a Studio Manager?

• Deliver sales performance and business volume to meet studio financial goals
• Responsible for the overall daily management and supervision of employees including but not limited to personnel files, performance reviews and coaching, recruiting and selection, and training. Includes Performance Management
• Manages individuals in meeting performance objectives, sales, and development goals
• Builds a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow
• Attains comprehensive knowledge of all product and service offerings
• Communicate, implement, enforce, and comply with all Chapter policies and procedures both individually and at the studio level
• Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to RBM as necessary
• Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies
• Manages the studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control
• Plans and facilitates clinic daily huddles, team meetings, on-site trainings, and events
• Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning
• Serves as brand ambassador, conducting community outreach and engagement with the intent of building partnerships with appropriate local businesses and positive brand awareness
• Gatekeeper of culture, creating a cohesive team who demonstrates our purpose and values
• Maintains relationships with all current clients
• Conveys organizational changes and company messages in a timely and positive manner
• Manages scheduling and coverage of the studio
• Fill in for Guest Services (answering phones, scheduling etc.) and Aesthetic Sales Consultant (Visia use, general sales activities, etc.) as needed
• Exhibit professionalism and behaviors reflective of a leader
• Contributes to building positive team morale and recognize accomplishments
• Maintains confidentiality and HIPAA compliance
• Able to deal with frequent change, delays, or unexpected events
• Completes other assigned duties as needed

What will you bring as a Studio Manager?

• Bachelor’s Degree preferred; Successful sales experience may be substituted for academic credential
• A minimum of two (2) years managerial experience; inventory management is preferred
• Proven track record of exceeding annual revenue and profit targets
• Extensive and successful commitment to exceeding customer expectations
• Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
• Employee engagement to ensure staff and operational success
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
• Must maintain a high attention to detail
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record keeping
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems

But wait, there’s more!

As a people first organization, your health and well-being is important here at Chapter. So, we offer to all our employees:

• Position-specific, hands-on training, through our very own Chapter University
• On-site team atmosphere and supportive culture
• Monthly bonus opportunity
• Discounted treatments and products
• Full Medical benefits, including dental discount
• 401k plan with generous match
• Paid Time-off & holidays
• Work-life balance
• Career advancement opportunities

Did you know that women and minorities are less likely to apply to a position if they don’t match 100% of the job qualifications? Don’t let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don’t count yourself out!

Chapter is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Chapter Aesthetic Studio