Director of Communications

Directly supports all internal and external communications primarily for Morrison Healthcare and secondarily Compass One Healthcare, while leading assigned projects and programs.

Responsibilities:

Internal Communications

• Lead strategy, planning, and execution of all internal sector-related communications. Partner with CEO, corporate, operations, Human Resources, and support team leaders on messaging and talking points, email communications, promotions, new hire, and associate-related announcements, etc.
• Responsible for leading content on internal communication channels including Company Intranet (MyCompass) and Employee App (Nudge).
• Partner with Director of Crothall Communications to jointly support Compass One Communications, as well as other sector communication leads on broader internal communications relevant to the Morrison Healthcare sector.

External Communications and Media Relations

• Leads proactive media outreach to trade and consumer publications to leverage Subject Matter Experts and initiatives at the account level for Morrison Healthcare primarily but also Compass One Healthcare secondarily.
• Responsible for sharing in a timely manner all media content that gets placed, as well as content that was placed by the account, with Comms team members, leadership, and support teams (e.g. Sales, Marketing, Corp. Comms, etc.).
• Leads all client communications. This includes ongoing client-facing activities and initiatives as well as all related transition (new business) communications. Requires working with support and transition teams, accounts, and communications and marketing counterparts at the hospital or health system to ensure the initiative/event is effectively communicated leading up to the event, as well as captured through written, video, as needed and photography, so the story can be shared post-event in a timely manner.

Crisis Communications

• Direct proactive crisis communications, including after normal working hours and on weekends, by working with VP of Communications, Human Resources, Legal, as well as Compass Corporate Comms, Morrison Healthcare operators and SME’s as needed.

Food Donations and Community Partnerships

• Responsible for acting as the Communications point person with our consultant to identify and work with Morrison accounts to establish food donation and community initiatives.
• Includes working with the accounts and communications counterparts at the hospital or health system to publicize partnerships and donation programs once established.

Budget

• Responsible for managing and maintaining Communications budget for Morrison Healthcare.
• Supervision
• Direct responsibility for Communications Manager and Specialist positions.

Qualifications:

• Bachelor’s Degree in communications, or related field preferred.
• Minimum of 8-10 years of experience in a corporate communications role and environment preferred.
• Proficiency in Microsoft Office (Smartsheet, Excel, Publisher, PowerPoint, Word, Outlook, etc.).
• Excellent written, proofing, verbal, and presentation skills.
• Excellent project management skills and ability to multi-task. Includes effectively planning and managing the communication of initiatives from start to finish with internal and external stakeholders.
• Ability to work collaboratively across all levels of the company.
• Ability to build and manage relationships with key influencers, including senior leadership, support team, and operational leaders.
• Ability to track and readily share metrics related to all areas of responsibility. Includes tracking and measuring media coverage and putting it into context for leadership.
• Extreme attention to detail.
• Self-directed and proactive.
• Works extremely well under pressure and adapts well to working with short deadlines and in tight turn-around situations.
• Readily accepts ownership and maintains a positive, supportive attitude with a “team” mentality.

Compass Group USA