It is the primary responsibility of the Director, Casino Events and Promotions to research and develop the resort special events team and to oversee the operations of innovative and differentiated events and promotions for the resort. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Primary Job Responsibilities – Includes, but is not limited to:
- Oversee complete planning and operation of all Casino and Resort events including, but not limited to, casino tournaments, events and promotions; resort wide seasonal or other marketing and promotion activations including F&B, retail and entertainment.
- Assist F&B, HR, Entertainment departments with planning and operation of events.
- Coordinate with multiple resort departments and outside vendors to bring all pieces of the event together.
- Oversee, develop and manage event calendar and budget.
- Liaison with graphic design team and advertising agency to manage collateral and creative deliverable timelines.
- Ensure the quality and finish of all events and promotions (from décor, to internal/external communications) adhere to the resort brand standards and goals of the event.
- Manage and develop all event logistics including registration and post event surveys and feedback.
- Own and develop effective and efficient event registration, seating, and flow; assign appropriate and adequate staff to each process.
- Oversee and assign events staff to manage casino event ticketing blocks and distribution.
- Liaison with Las Vegas entertainment venues to develop off-site events and partnerships.
- Attend events to oversee execution and provide leadership and event support.
- Approach events with an eye toward innovation and differentiation to provide new, surprising and better experiences for the resort guests and staff.
- Continual analysis and improvement is critical.
- Stay informed on trends and technologies in the event and related industries to continually push the property’s competitive position.
- Anticipate and adjust to changing customer needs within the dynamic hospitality and gaming environment.
- Provide post event reports and summaries to senior leadership with recommendations on items for enhancement to ensure continual improvement.
- Build and develop the resort special events team, including interviews, hiring and all HR functions.
- Mentor staff and provide regular performance feedback and evaluations.
- Ensure departmental practices are compliant with company policies and legal requirements.
- Occasional travel may be required to assist in the operation of marketing trips.
- Ensure that team members obtain and maintain position-specific licensing.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:
Required:
- At least eight years of experience in Special Events or related field.
- At least five years of previous leadership/manager experience in a related field.
- Excellent customer service skills.
- Excellent writing and communication skills.
- Have interpersonal skill to deal effectively with all outside vendors, guests and internal stakeholders.
- Ability to effectively communicate in English in verbal and oral forms.
- Polished, professional appearance and demeanor.
- Excellent customer service skills.
- Ability to occasionally travel for event related marketing trips or activations.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedure
- Ability to successfully mentor a team
- At least 21 years of age.
Preferred:
- Bachelor’s degree in Hospitality, Gaming, Event Management & Planning or related area or equivalent leadership experience.
- Event Planning or Other Related Professional Certifications.
- Previous experience working in a large, luxury resort setting.
Resorts World Las Vegas
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