POSITION SUMMARY
The Sales Manager position is a hybrid role, and the ideal candidate will have experience selling a luxury hotel with in-depth knowledge of group and leisure sales. This individual brings with them with a track record of exceeding group booking goals, has established relationships in the leisure consortia market, and is a dynamic personality with a team first mentality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Meet and exceed room revenue goals.
- Responsible for finding new group and leisure transient business.
- Accountable for monthly prospecting and sales activity goals.
- Respond to inquiries, send proposals and contracts, facilitate billing, generate group resumes and effectively communicate client needs with operating departments.
- Negotiate within booking guidelines and standard operating procedures.
- Service existing clients to exceed expectations, maximize revenue, and secure repeat business.
- Conducts site inspections, meets with, and entertain clients as needed.
- Facilitates group pre & post-convention meetings as needed.
- Act as the point of contact for all consortia inquiries working with the Reservations Supervisor.
- Responsible for updating and maintaining consortia account profiles.
- Travel to and represent the hotel at industry events and tradeshows as needed.
- Ability to manage priorities in a fast-paced environment with strong attention to detail.
- Articulate, effective presentation skills and professional appearance.
- Systems experience with Opera and Delphi required.
- Knowledge of the Palo Alto market and competitive set preferred.
- Assist the DOSM with sales support as needed.
OTHER
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays.
Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
- Responds promptly to the needs of the clients and Director of Sales & Marketing.
- Able to communicate effectively in both written and verbal communication.
- Very organized, detail oriented and completes work in timely manner.
- Ability to read, analyze, and interpret sales contracts, sales procedures, etc.
- Ability to write sales reports and all other business correspondences.
- Ability to write all sales reports and all other business correspondence clearly and informatively and edits work for spelling and grammar.
- Ability to effectively present information and respond to questions from the Sales Staff, Managers, clients, guests, and the general public.
- Advanced mathematical skills to calculate Sales figures and amounts such as discounts and percentages.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Meets legal age requirements for the position.
EDUCATION/EXPERIENCE
High school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered. Prior Hospitality sales experience is required, ideally in a luxury environment. Strong Outlook, MS Word, PowerPoint, and Excel knowledge is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
GROOMING
All employees must maintain a neat, clean and well-groomed appearance; specific guidelines can be found in the Employee Handbook.
Nobu Hotel Palo Alto
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