Our Client, a German producer of premium and luxury motor vehicle manufacturers, is looking to hire a Western Region Technical Field Manager to join their team remotely! This technical position, part of the Product Quality and Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality.
**This is an on-going contract with the opportunity to convert**
**100% remote but ideally located near or around the San Fransisco area and requires extensive, regional travel (70-80% of time), including occasional national travel, with overnight stays when needed**
Responsibilities:
- Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
- Conduct in-depth on-site technical analysis as a component of the AoA-Audi AG process for the resolution of product quality issues.
- Report emerging vehicle quality issues to the Product Support specialists.
- Report service information (internal) shortcoming, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
- Promptly support Audi dealers to manage technical customer cases, diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
- Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
- Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report): including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc….
- Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
- Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
- Provide cross-functional technical assistance to other groups of AoA, VWGoA, Audi AG. Support field activities of Audi AG.
- Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc…).
Requirements:
- Main responsibilities include the (a) identification, analysis, and report, of causes for product performance and quality shortcomings of in-use vehicles, (b) direct assistance to Audi dealers in the prompt, efficient and effective repair of customer vehicles, documenting all findings.
- Strong automotive technical knowledge.
- Must have recent, hands-on automotive technical issue diagnosis experience
- Strong orientation / ability to work in teams and support others.
- Prioritize, effectively manage own time and multiple activities with frequent interrupts and limited supervision.
- Driven, self-motivated, extremely well organized, detail oriented and disciplined.
- Performance oriented and focused on self-development.
- Hold valid unrestricted driver license and passport.
You will receive the following benefits:
- Medical Insurance – Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Motion Recruitment
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