Global Social Media Manager

Prezzee is looking for a creative, customer-centric and passionate Social Media Manager to elevate our social media channels to the highest standard globally. This role would work across both our consumer and business audiences, delivering strong award-winning content to engage all of our communities.

This is a London based position although we work on a hybrid basis.

The Prezzee Story

Prezzee is a global digital gifting platform with a mission to ignite human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 800+ brand partners across the world. Founded in 2014 to address the age-old problem of losing or forgetting gift cards, and to make them more planet-friendly, Prezzee has evolved from a two person Australian start-up to a global business with a 300+ team and operations in North America, United Kingdom, Australia and New Zealand.

At Prezzee, we’ve done things differently from the start. We believe in new ways of working, thinking and creating. Every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. If creating human connections, making magic and shaping the future sounds like you, we want to hear from you!

• Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of pronouns at any point of the process.

The Role You’ll Play

Bring our business and brands to life in social media

• Provide and lead best-in-class social media engagement efforts to ensure our community management is both strategic and creative
• Assist and collaborate on building social media audits and inspiring creative briefs
• Develop and manage Consumer and Business content calendar across all social media platforms
• Track and evaluate emerging platforms and ad formats, and recommend approaches to improve social media performance and content optimization
• Develop and execute B2B plan to leverage Prezzee Executives and Board to amplify Prezzee messaging

Evolve our marketing to be closer to consumers/customers

• Keep a strong eye towards social trends and content to ensure that we’re always pushing the limits of what’s possible on each social platform
• Look for new ways to improve the brand experience across platforms
• Collaborate with team members on providing breakthrough ways to show up in paid and organic social, based on data-driven insights, audience behaviours, cultural trends, competitive landscape, and new platform features

Content Management

• Exhibit a relentless focus on delivering world-class creative that engages and sells
• Generate, edit, publish and share daily content that builds meaningful connections and engages our customers
• Develop content strategy aligned with short-term and long-term marketing targets.
• Collaborate with marketing and design teams to plan and develop site content, style and layout.
• Create and publish engaging content.
• Draft, edit, proofread and improve all content or posts.
• Liaise with content writers to ensure brand consistency.
• Optimise content according to SEO.
• Analyse website traffic, reach and engagement.
• Manage content distribution to online channels and social media platforms to increase web traffic and reach.
• Manage the content calendar and ensure the broader team is on board with key campaigns and initiatives.
• Ensure compliance with law (e.g. copyright and data protection).
• Stay up-to-date with developments and generate new ideas to ignite interest.

Evangelise the power of social media within the organisation, while bringing the practice to life around the world

• Work with creative teams, designers, and producers to develop highly engaging, business-driving campaigns and content that gets talked about and shared
• Team up with brand and data teams to evaluate and report on the performance of our creative and campaigns.
• Foster collaborative relationships with global partners and stakeholders, including Campaign & Content Creative, Design, the brand teams, Media, PR/Influencer team, Data & Analytics

What will you bring?

• A creative mind and business driver
• An insatiable curiosity and passion for creative content across social media
• A demonstrated ability for inspiring the creative department and cross-functional teams
• An ability to turn data and observations into useful insights elevated daily
• An entrepreneurial spirit and a strong work ethic
• Strategic, charismatic, and communicates effectively; strong operational discipline and project execution; ability to move rapidly and adapt
• Excels at and enjoys stakeholder management

Certain Skills are Important, Like…

• Exceptional creative skills
• Bachelor’s Degree or MBA in Marketing, Business Administration, or other relevant field
• 5-7 years of experience as a community manager and/or social strategist in top tier creative or brand organisations
• Effective and persuasive writing skills
• A deep understanding and working knowledge of social media platforms, audience behaviours, best practices, and trends
• An insatiable curiosity and passion for creative content across social media
• An ability to turn data and observations into useful insights elevated daily
• An entrepreneurial spirit and a strong work ethic
• Strategic, charismatic, and communicates effectively; strong operational discipline and project execution; ability to move rapidly and adapt

More than a Job

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we’re equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 Great Place to Work®. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you’re signing up to give openness, give greatness, give magic, and always give a damn.

Oh, and if you’re wondering about our culture? The people are the #1 reason employees say they stay with Prezzee. We’re a collaborative, tight-knit crew that care deeply about our customers and each other. We are stronger as a result of our inclusive culture that allows equal access to opportunities for our people who feel valued and part of the wider Prezzee family.

It’s a proven fact that the happier you are, the better you work and as a result, our customers will be happier. That’s why we want our Prezzee Team to feel a sense of belonging that comes from an environment where you can be yourself and feel valued and supported.

• We run an incentive scheme based on both company-wide targets because we are all in the same boat, as well as individual KPIs.
• There are generous benefits including pension, private medical healthcare, employee referral program and staff discounts.
• A commitment to your wellbeing with access to our Employee Assistance Programme
• You will work alongside an experienced team who will challenge you every day (and expect you to challenge them back).
• Modern Offices in London’s West End for team and client meetings.
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• Hybrid work environment – Work-life integration and genuine flexibility is our natural norm.

Prezzee