Associate Producer – MapleStory

About Nexon

Nexon, a world leader in online games, is building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world.

Nexon America is a leader in online gaming and award-winning publisher of renowned MMORPGs MapleStory, Mabinogi and Vindictus, which have gone on to break records and captivate players, and the company was recognized as a Great Place to Work-Certified™ company in February 2022 for 2 years in a row! With new projects on the horizon, Nexon America maintains the pioneering and innovative spirit of its parent company, Nexon, employing its player-first approach, while designing the best possible gameplay experiences for the western market.

Summary Of Position

The Associate Producer is responsible for supporting the live game service of MapleStory within Nexon America. This includes executing the vision of the Producer and collaborating with a variety of cross-functional teams including game developers, marketing, DevOps, QA, platform, player support, community, design, content, and localization teams to ensure smooth development and publishing of high-quality online games.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Work with the Producer to collaborate on the direction and strategy of the game, ensure a healthy developer/publisher relationship; maintain alignment on goals and deliverables
• Owns specific areas the of live service process and coordinates tasks, resources, and dependencies with various internal teams (DevOps, Community, Player Support, Platform, Infosec, QA, Localization, and Content), as well as external teams (game developer, third party partners) to deliver on Producer’s objectives in timely manner
• Ensure that the game requirements, scope, schedule, and operations status are communicated to the developers and internal teams
• Create and maintain production schedules and roadmaps with foresight and acute project awareness; ensure support of development schedules and roadmaps by promoting active collaboration between internal stakeholders
• Have awareness of the duties and tasks of other Production team members, and identify areas of collaboration for high quality results
• Reviews all relevant metrics to gauge health of game (Key Performance Indicators, ban/ticket count, community reports, server stats, etc.) to identify and propose solutions for current and/or potential issues. Collaborate with teams to overcome issues and improve the overall service and product quality
• Develop and maintain a high understanding of the project to provide informed feedback and understand player needs; identify and support improvements to any internal and external processes
• Other duties as requested by the Producer

Work Experience

• 3+ years of game production/development experience
• 1+ years of live game experience preferred

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Knowledge/Skills

• Proven production experience on high quality games
• Proven ability to work with cross-functional/cross-organizational teams
• Strong collaboration and conflict resolution skills
• Excellent written, communication and interpersonal skills
• Exceptional project management, time management and problem-solving skills
• Strong experience providing qualitative and productive game design feedback
• Strong research and analytical skills, including the ability to discern actionable and meaningful insights from data analysis
• Experience with and strong understanding of online games environment, including live games and online game player behavior
• Strong understanding of online multi-platform games
• Strong understanding of the game industry including emerging trends, with a focus on the markets served by Nexon
• High-level understanding of online environments and processes required to maintain high uptime
• Proficient with project management software such as JIRA, Slack, Teams, Sharepoint, Confluence
• Work well under pressure in a fast-paced environment

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits And Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description For Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $60,480.00 – $90,720.00 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.
Nexon America