The position shares responsibility for the entire venue, including financials, to drive sales and profitability, as well as motivating, coaching, and leading their team. In addition, the Assistant General Manager ensures the venue is running effectively and meeting all Company standards to include; execution of service, guest interaction, atmosphere and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue
- Accommodate and anticipate guests needs
- Implement and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff
- Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company’s expectations
- Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team
- Consistently monitor sales and expenses, approving all purchase orders before they are executed
- Assist in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
- Assist in timely and accurate completion of all period–end financial statements and reports, and provide controls to ensure proper handling and accounting for all venue receipts
- Manage weekly forecasting of cost expenditures and staffing vs. sales
- Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue
- Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
- Interact with all department personnel and venue staff as needed
- Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
- Monitor guest satisfaction on all levels, including social media platforms
- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
- Participate in community events and ensure corporate social responsibility goals of the company are met
- Work in conjunction with the GM and Public Relations team on a marketing plan that results in optimum recognition and maximum number of covers for the venue
- Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues.
- Work in conjunction with the GM to oversee marketing and advertising activities to ensure consistency with product line strategy
- Execute sales goals
- Accurately forecast staffing needs to ensure optimum customer service
- Work in conjunction with the Sales team to ensure all private events, catering, and banquets are successfully executed
- Control cash and other receipts by adhering to cash handling procedures
- Assist in preparation of all required paperwork, including forms, reports and schedules
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Assists and conducts conflict resolution, corrective actions and coaching
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
- Assists and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
- Accountability
- Development
- Working relationships
- Judgment
- Quality of work
- Job skills knowledge
- Productivity
- Dependability
- Reliability
- Written communication
- Verbal communication
- Manageability
- Teamwork
- Guest satisfaction
- SOP Compliance
- HR Compliance
- Food/Beverage COGS
- Responsiveness
- Overall Attitude
- Leadership
- Salesmanship
- Net Revenue
- Forecasting
- Appearance
- Venue Cleanliness & Functionality
- Marketing
- FOH Labor/BOH Labor Control/Productivity
EDUCATION/REQUIREMENTS:
- High School Diploma or equivalent required.
- College degree preferred
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to the Company standards
- Possession of/or ability to possess valid working cards as required by state/city
WORKING KNOWLEDGE REQUIREMENTS:
- Minimum of five to six (5-6) years of experience in the hospitality industry working in a high – volume venue
- Proficient in Windows MS Office, Open Table, Outlook
- Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets
- Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
- Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS:
- Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
- Ability to provide incentives for staff to go above and beyond the expectations of their roles
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
- Ability to speak to guests fluently regarding the food, beverage, and overall concept
- Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
- Ability to follow-up and make accurate decisions
- Strong problem-solving skills
- Ability to maintain a high level of confidentiality
- Ability to write reports, business correspondence and procedure manuals
- Ability to demonstrate a positive attitude always
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have good positive energy to make it through the day
- Must be able to read the computer monitors
- Must be able to print legibly for guests to read
- Be observant and quick to respond to various situations
- Must be able to move quickly through work and set the pace in the office and/or venue
- Must be able to sit and/or stand for extended periods of time
- Must be dexterous and able to participate in all service aspects
- Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
- Must be able to push and lift up to 50 lbs.
- Use hands to handle, or feel objects, tools or controls
- Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
- Talk, hear, taste, and smell
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Small to Medium office environment
- Personal/ shared desk space
- Office, restaurant, bar, lounge, and/or nightclub
- 0-5% local, regional travel
- Noise level in the work environment is usually moderate
- Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
- Work varied shifts to include days, nights, weekends and holidays
SECURITY RESPONSIBILITIES:
- Security Level – High
Tao Group Hospitality
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