Theater Operations Manager

The primary responsibility of the Theater Operations Manager to supervise the front of house operations of the Sarasota Opera House (including food and beverage staff, house management, and ushers), working to ensure the best possible audience experience and staff working environment. The Operations Manager reports to the Director of Facilities Operations and works closely with the Patron Services, Production, Marketing and Development Departments to ensure that the day-to-day operations of the theater are handled efficiently and completely. They are responsible for carrying out and maintaining the company’s policies including health and safety policies.

Responsibilities

-Develop and direct an operational structure for the successful running of the theater. 

-Manage the theater operations teams, including House Management, Food & Beverage, and front of house volunteers. 

-Ensure an accurate staff payroll is created weekly and that holidays are calculated correctly. 

-Responsible for recruitment, creating contract for new theater operations staff members (including food and beverage) and completing appraisals of all key staff. 

-Monitor facilities request, set up food and beverage related needs and coordinate with facilities for set up and strike downs for front of house activities. 

-Work with outside caterers to plan for groups, events, parties that require food services. 

-Produce accurate weekly and monthly sales revenue figures. 

-Direct and oversee monthly stock checks 

-Coordinates master calendar in conjunction with the Sarasota Opera production and artistic departments and coordinates schedule of all non-opera (rental) events. 

-Prepares and manages the theater operations budget, reports on income related to performances (concessions, food and beverage, and rental income), and approves expenses within the company’s established guidelines 

-Manages theater concessions (Sarasota Opera is a permittee with full liquor license) 

-has authority for liquor ordering and operation of the full service and soft drink bars, with responsibility for insuring compliance with the Liquor Control Act and regulations of the Consumer Protection/Liquor Control Division;  

-is responsible for all accounting, including payments for product, receipts, payment of federal and state taxes (if applicable);  

-keeps records in compliance company controls, as well as state auditors and Department of Liquor control auditors. 

-Serves as the principal liaison with other Sarasota Opera departments and rental users of the Sarasota Opera House: 

-Coordinates production and technical needs with the Production Department 

-Together with the House Manager and Volunteer coordinator arrange for front of house needs 

-Coordinate ticket sales and marketing needs with Patron Services and Marketing Departments. 

-Oversees and maintains appropriate inventory, supplies and equipment by creating and implementing an inventory control system. 

-Monitor and fulfill work orders in an efficient and timely manner. Prioritize tasks as necessary. 

-Performs related duties as required. 

Qualifications

-Strong organizational abilities, detail oriented, and able to manage multiple projects simultaneously 

-Familiarity with Microsoft Office computer software required; experience with CRM, database and inventory control software desirable. 

-Ability to interact with individuals at all levels and work as part of a team 

-A professional appearance and demeanor is required 

-Willingness to work irregular and flexible hours. 

-Strong communication and human relations skills 

-Capable writer and verbal communicator 

-Bachelor’s degree or 4-10 years’ experience in theater management or similar with demonstrated abilities in the areas of contracts, public relations and business management. 

Schedule  

The schedule varies and is based on the needs of Sarasota Opera. The position will require scheduling flexibility including nights and weekends. 

How to Apply 

Please send a short email that includes your resume, references, and contact information to [email protected] with “Operation” in the subject line. 

A criminal background check, results of which are not necessarily a bar to employment, is required. We are a drug free workplace. 

Sarasota Opera is an Equal Opportunity Employer and does not discriminate based on race, color, national origin, religion, ancestry, sex, age, familial status, marital status, sexual orientation, gender identity and expression, disability, or genetic information. All qualified applicants are encouraged to apply. 

Sarasota Opera