Donor Services and Stewardship Manager

The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. Among our core priorities, we fight to protect voting rights, end mass incarceration, strengthen checks and balances, and preserve constitutional protection in the fight against terrorism. Part think tank, part advocacy group, part cutting-edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them — in Congress and the states, the courts, and in the court of public opinion.

Position Overview

The Donor Services and Stewardship Manager is a vital, new role to help advance the Brennan Center’s mission. We seek an effective, highly analytical and detail-oriented organizer to join a high-performing Development department charged with raising $35M+ annually from a diverse base of individual and institutional supporters.

The ideal candidate will be a development professional with strong project management skills; a solutions-focused, collaborative approach that ensures smooth donor relations functions and activities; and an ability to process and interpret data. Reporting to the Director, Direct Response and Donor Services, the Manager will supervise donor research and acknowledgment projects for the entire Development team; and maintain and – at times – create systems and services that support powerhouse fundraising efforts. The role will also ensure the health and integrity of donor data using Salesforce; manage stewardship projects for our direct mail, mid-level, and monthly donor portfolios; and serve as a first point of contact for a variety of donor inquiries.

The Manager also will regularly work with two Development Associates and the Development Specialist who will support the Manager in implementing many key responsibilities. Outside the Development department, the Manager will mainly work with the Salesforce managers.

Key Responsibilities

Donor Relations and Stewardship

• Handle and field donor inquiries via phone, mail, and email
• Create and manage a team-wide donor and prospect research program
• Research and manage corporate matching programs and gifts
• Manage acknowledgment processes for the Development team
• Produce general information materials for donors
• Supervise stewardship activities for direct mail, monthly, and mid-level donors, including collaboration with colleagues and consultants to create, organize, and send event invitations, program updates and reports, and greeting cards

Systems, Data, and Operations

• Manage and ensure integrity/best practices for donor record keeping, particularly within our CRM system
• Work with the full Development team to create and/or update portfolio reports to accurately reflect revenue/donor information
• Collaborate with Development, Finance, and Salesforce teams to review and update gift intake procedures
• Ensure that mail permits, in-house materials, and state charitable registrations stay up-to-date; and ensure we maintain the highest charity ratings
• Assist in setting and keeping to budgets for operational expenses

Key Qualifications

• At least three years of relevant experience in a fast-paced fundraising, membership, or similar customer service-oriented environment
• Experience in managing multiple projects and demands
• Adept at creating and implementing tracking and reporting systems
• Ability to optimize Salesforce (or other CRMs) for a full array of tailored uses
• Knowledge of and capability to manage acknowledgment processes for timely output
• Effective management of vendors and external stakeholders needed for development operations (i.e. charity ratings services, mail/delivery services, postage permits)
• Ability to handle donor inquiries with the utmost discretion and application of institutional knowledge
• Proficient in donor research and systems
• Ability to produce effective generalized fundraising applications and stewardship materials
• Detail-oriented and committed to ensuring accuracy of donor/contact information
• Keen analytical and problem-solving skills
• Excellent collaborator, and flexible to meet demands of a high-performing team

The Brennan Center is committed to advancing Diversity, Equity, and Inclusion in the workplace. We continuously work with our staff to find new ways to increase diversity and to build and cultivate an inclusive and equitable work environment, where everyone can be their true self and feel a strong sense of belonging. As such, we seek to hire employees who have a commitment to and/or experience with diversity, equity, and inclusion. In addition, we expect employees to participate/contribute with DEI initiatives or activities with recruitment, retention, and workplace culture.

Deadline

Applications will be reviewed on a rolling basis. We encourage interested applicants to apply early, as the position will be filled once a qualified candidate is found.

Application Instructions

To apply, please visit with “Donor Services and Stewardship Manager” in the subject line, after registering in the online system.

Compensation and Benefits:

The salary range assigned for this position is $90,000 – $95,000. We determine our salary ranges based on market competitiveness and internal equity for each job. The salary offered a selected candidate will be contingent upon the candidate’s qualifications and internal equity considerations. Additionally, we offer a very robust and competitive array of benefits such as a generous time off program, 401k plan, comprehensive health insurance (medical, dental, and vision), and wellness and office perks.

In addition, this position is part of a bargaining unit represented by the National Organization of Legal Services Workers, UAW local 2320.

Note: The Brennan Center is committed to public health and to the safety and wellbeing of our colleagues and visitors. As such, we have adopted a policy requiring all employees working in the New York and Washington, DC offices to be vaccinated against COVID-19 or to meet the legal guidelines for an exemption.

The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. To this end, Brennan Center

• Welcomes and hires applicants of all races, ethnicities, gender identities, socioeconomic identities and sexual orientations, including people who have been previously incarcerated;
• Creates a workplace where true diversity is fostered and different perspectives are valued and freely exchanged;
• Ensures that all members of the Brennan Center community feel welcome and respected, and have equal opportunities to thrive and advance within the institution; and 

• Is committed to supporting low-income communities and communities of color particularly affected by social inequities.

Brennan Center for Justice